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Form of workOur philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
- Top industry pays.
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Paid Time Off
- Shift Differential offered starting from 10pm to 6am
FOOD SERVER
The DKCQ Food Servers are responsible for providing exceptional customer service to both our internal and external guests. A smile, kindness, courtesy, and industry knowledge are all pre-requisites of the job. Preparing and serving drinks, serving food, and managing a clean and organized workstation are the daily responsibilities for this position. Customer service, salesmanship, timeliness, and being a team player are the values that make our Food Servers and the property successful. Responsible for performing all duties according to Draft Kings at Casino Queen policies, procedures, Internal Controls, IGB guidelines, state of Illinois alcohol laws.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)
- Participate regularly in departmental and company meetings.
- Smiles, provides exceptional customer service, and always treats guests and coworkers with respect.
- Serves guest food and alcoholic/non-alcoholic drinks efficiently and accurately based on guest requests.
- Ensure guest is 21 or older before serving alcoholic beverages by accurately checking guest ID.
- Knowledgeable in the products the company serves.
- Understands salesmanship and customer service is what makes this position successful for the company and the team member.
- Properly operates the point of sales system and accounts for all service items by ringing them into the system and keeping a balanced bank.
- Follow company procedures to ensure accurate payment is obtained by guest.
- Effectively communicate with front of house and back of house team members.
- Follows the company’s attendance policy as well as other rules and regulations set forth in the handbook.
- Ability to uphold great communication with guest, build rapport, and engage in friendly conversations.
- Sets and keeps restaurant/bar workstations and the surrounding areas properly stocked, clean, safe, and organized.
- Knows and complies with all rules, regulations and policies of the food and beverage department.
- Serves food/drink, greets and seats guests, busses, and runs food/drink, does side work, plus any other normal functions required to service our guests under normal operating conditions.
- Able to satisfactorily complete assignable work tasks requested by the departmental leaders.
- Must abide by all state and local liquor laws and health department rules/regulations.
- Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
- Ensure customer service standard steps are met and retained.
- Other duties as assigned.
QUALIFICATIONS
- 1 year Server experience in a fast-paced environment, required
- Food Handler Certification, required
- High School Diploma/GED, required
- Must be 21 years of age or older
- Must have basic mathematical skills
- Hep A vaccination on, or before, first day of work
- Must be able to work Weekends and Holidays
- Able to effectively communicate in English via verbal and written
- Must be able to obtain and maintain an Illinois Gaming License
The Queen Casino & Entertainment and it's affiliates are an equal opportunity
