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SalaryLakePoint is seeking individuals who want to play a key role in providing an excellent guest experience throughout Food & Beverage, Operations, and Facilities. Team Members will have the opportunity to grow and develop their skillset through their advancement within our Guest Experience Team. This is an excellent opportunity to share your expertise, while learning more about a growing and exciting sports and entertainment organization that values your initiative, creativity, and dedication. Successful candidates will be able to demonstrate a strong commitment to teamwork, guest experience, and represent LakePoint’s ethical principles.
Duties and Responsibilities:
- Maintain premium guest experience.
- Serve as the main contact regarding any issues or concerns during scheduled shifts.
- Supervise kitchen and kiosk operation to ensure proper cleanliness, food handling and management, guest service, speed of service, etc.
- Serve as on-site facilitator to onboarding team members for orientation, training, on-job training, and performance tracking
- Provide an excellent guest experience
- Manage the kiosk and kitchen operation assigned in guest service, order fulfillment, and cooking procedures
- Monitoring clean workstations, food handling, and sanitation standards for responsible team members
- Coordinate food inventory management in day-to-day operation
- Ensure Team Members are handling guest orders accurately and in a timely manner
- Monitor and evaluate team performance
- Uphold food health and safety procedures
- Assist Manager and Assistant Manager of Food & Beverage in day-to-day operations
- Analyze team member performance and assist in implementing plans, procedures, and strategies to further team member development.
- Reporting of daily operations, incidents, accidents, and occurrences of damage.
- Work alongside the company’s mission, vision statement, purpose statement, and values.
- Analyze process workflow, team member and space requirements and equipment layout; implement changes.
- Ensure that company policies are enforced. Participate in company safety initiatives and develop robust action plans to address safety issues in the area of responsibility.
- Professionally handle emergency situations and make sound judgment decisions.
Qualifications:
- Must be able to work weekdays, weekends, and holidays as needed.
- Must have a valid Georgia Driver’s License.
- Must be able to follow all policies and procedures.
- Excellent mathematical, multitasking, and computer skills
- Highly flexible and adaptable to continuous change and growth.
- Excellent verbal and written communication and interpersonal skills.
- Problem-solving skills with the ability to simultaneously manage multiple initiatives.
- Must possess a positive attitude and reflection of our CHAMPIONS values.
Work Environment:
- Work areas may be in outdoor or inside facilities, meaning weather elements may affect surroundings. Most work takes place in an outdoor setting in a variety of weather conditions while standing, walking, bending, and lifting for long periods of time. Employee may operate a variety of small and medium equipment on a regular basis.
