Food & Beverage Supervisor

Cowboys Club, located in the Dallas Cowboys World Headquarters at The Star in Frisco, is a private social club and restaurant where members can entertain, socialize, and collaborate in a space that is passionate about Dallas Cowboys Football. We are looking for individuals who are creative, ambitious, and passionate about food, beverage and hospitality.
The Food and Beverage Supervisor is based out of The Star/Cowboys Club in Frisco, TX and reports to the Director of the Cowboys Club.
Essential Job Functions

• Oversee the flow of guests within the club by managing the reservations system and host team
• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
• Oversee day to day operations including: staff assignments, side-work supervision, inventory management and closing procedures including cash handling and POS reporting.
• Conduct pre-shift meetings to inform staff about daily specials, VIP guests and reservations for that day
• Act as a sommelier by using wine and cocktail knowledge to make informed wine and beverage pairing recommendations
• Inspect dining and serving areas to ensure cleanliness and proper setup
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
• Work with Concierge to ensure all Special Occasion arrangements are delivered with ease (eg. Birthdays, Anniversaries, Honeymoons, etc.)
• Order or requisition supplies and equipment for tables and serving stations
• Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.
• Maintain positive client relations and anticipate guest needs and ensure guest service in accordance with Legends standards; investigate food quality and service complaints.
• Pro-actively deal with guest queries, advising guests on menus and beverage selections, ensure satisfaction with food and service, and if necessary respond to complaints in an expeditious manner
• Responsible for ensuring that all financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures
• Supervise general cleaning tasks using standard products as assigned to adhere to health standards.
  Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
• Ensure a safe working and guest environment to reduce the risk of injury and accidents
• Other duties as assigned

Knowledge, Skills and Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Excellent customer service
• Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization
• Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships
• Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly
• Ability to manage appropriate steps to get projects completed; has strong abilities to organize people and processes; can create a plan for resourceful workflow
• Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order.

• Detail Oriented
• Ability to work independently and/or in a team environment
• Strong verbal and written communication skills
• Must have computer skills: Microsoft Word, Excel.

Required Qualifications:

• Must be able to stand for an extended period of time without aid
• Must be fluent in English
• Menu planning and development
• Must be able to stand or walk for varying length of time
• Must be available to work an irregular schedule
• Must be able to work extended hours due to business requirements including late nights, weekends and holidays.

Preferred Qualifications:

• The ideal candidate will have a Bachelor's degree with a minimum of 5 years of experience in a fine dining and casual restaurant environment
• Knowledge of fine wines and beverage programs required
• Must possess a strong knowledge of food and beverage procedures, controls and administration as well as complete awareness and ability to perform all foodservice functions.
• Must have at least 1 year experience in a high volume bar.
• Bilingual in Spanish

Physical Requirements:

• Ability to stand, sit, use of hands to handle, or feel, reach with hands and arms
• Ability to lift and/ or move up to 25 pounds;
• Specific vision abilities required by this job include close vision and distance vision

Environmental Working Conditions:

• The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job