Floor Manager

Job Purpose:

The Floor Manager leads, manages, and ensures that service operates smoothly for Venus Spirits through agreed and defined strategic goals and procedures. Works closely with the owners, managers, and employees to ensure a quality guest experience from greeting to departure. Oversees opening and closing procedures are met and ensures that all health and safety regulations are adhered to. Assist management in training new hires. Investigates and resolves food quality and service complaints. Works nights, weekends, and holidays as necessary to maintain quality and profitability.

Primary Duties:

· Provide strong leadership to the Restaurant Manager/GM and Venus Spirits team to maximize employee job satisfaction during service.

· Oversee a superior guest experience ensuring repeat business.

· Awareness of increasing profitability by encouraging staff to focus on increased ticket averages while establishing the restaurant as a top choice destination in the community.

· Present motivational solid skills to maintain a highly productive team committed to quality service and experience.

· Provide performance and service feedback with a genuine commitment to employee retention and the health and well-being of all employees.

· Organize and streamline the service to ensure the ultimate guest experience.

Daily Operations

· Perform and/or oversee the fulfillment of opening and closing procedures.

· Coordinate service, especially during high traffic times.

· Trouble shoot when short staffed to help maintain service. Should be able to assist in support and server roles.

· Ensure that the restaurant is adequately supplied for service, including food items, paper goods, staffing, etc.

· Secure and organize necessary receipts and execute responsible, detailed cash handling practices.

· Demonstrate excellence in collaborative skills and lead a large team of individuals, accomplishing various tasks simultaneously.

· Display diplomacy in conflict resolution.

· Lead by example under pressure and consistently meet service goals and deadlines in a fast-paced, detail-oriented environment while maintaining a high-quality experience and a commitment to high standards.

· Gather appropriate input and make clear, well-reasoned decisions on the fly.

· Employ strong problem-solving skills.

· Be able to identify and fill-in in any weak or under-resourced area of the business.

Management Duties/Projects

· Ensure the profitability of the restaurant through agreed and defined strategies.

· oversee training of new staff

· Provide additional training for staff as needed to ensure operational excellence and leadership in the restaurant

· Alert HR with necessary reconciling of time clocks to ensure payroll can be processed accurately bi-weekly.

· Ensure labor law compliance

Ordering & Maintenance of Goods

· Communicates to appropriate management/GM when products need to be ordered or replaced.

Additional Duties

· Represent the business, including but not limited to: Know, understand, and communicate in an approachable and accessible manner all aspects of the business; understand aesthetics and company philosophy, and maintain a professional presence.

· Support all operations, including Troubleshooting problems with customers, logistics, and infrastructure during service; assisting staff during busy times; and assisting with special events.

· Contribute new ideas, initiatives, projects, suggestions, and constructive criticisms.

· Additional duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. While performing the duties of this job, the employee is regularly required to sit; use hands to type, handle, or feel; reach with hands and arms; and taste, talk and hear. The employee is frequently required to walk and stand for extended periods of time. The employee must frequently lift and/or move up to 40 pounds. The employee must be able to work for 8 hours in close quarters with other employees in a hot environment. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.

+ Will need to provide food handlers certificate, RBS certificate and Sexual Harassment Training Certificate.

Job Types: Full-time, Part-time

Pay: $28.00 - $32.00 per hour

Experience level:

• 1 year

Restaurant type:

• Bar
• Casual dining restaurant

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Santa Cruz, CA 95060: Relocate before starting work (Required)

Work Location: In person