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Form of workIncludes the following: Other duties may be assigned.
Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions
Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin bank.
Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc. Takes advantage of appropriate communication channels regarding bank related business matters.
Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.
Greets customers and provides superior customer service.
Processes night depository, ATM, and Bank-by-mail deposits.
Receives checks and cash for deposit, verifies amount, and examines checks for proper endorsements and issues receipt for deposit amount.
Places holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cashes checks after verification of customer signatures and balances. Obtains positive identification of payee.
Obtains information and completes Currency Transaction Reports and submits to BSA Officer. Prepares Suspicious Activity Reports when applicable.
Maintains teller cash drawer within required limits.
Explains, promotes and/or sells bank products or services such as traveler’s checks, savings bonds, money orders and cashier’s checks, etc.
Accepts utility bill and loan payments.
Balances teller cash drawer.
Accepts information for outgoing wire transfers.
Assists in filing bank records/documentation.
Processes TT&L, EFTPS payments and cash advances.
Answers telephone calls taking messages, forwarding calls or providing assistance to customers.
Verifies next day new account information and account file maintenance.
Assists customers in preparing documentation on debit card disputes.
Places stop payments on checks and drafts as requested by customer.
Cross-trains in other areas.
Maintains confidentiality at all times.
Reports to work regularly and promptly.
Maintains and submits records to supervisor showing time worked and expenses incurred for travel.
Maintains and adheres to a schedule of work assignments.
Travels as required to assigned offices.
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintains established department and Bank policies, procedures and objectives and quality assurance
