Float Pool Medical Assistant

Family First Health is seeking a Float Pool Medical Assistant for our organization, this position will travel to all Family First Health locations in Adams, York, Lancaster, and Lebanon counties. As a Float Pool Medical Assistant at Family First Health, you should have a positive and outgoing personality, excellent patient care skills, and strong organizational skills.

This position is more than just a job, it’s an opportunity to learn and grow with a terrific medical team. We’re dedicated to offering trustworthy medical services and care. The Medical Assistant position will play a large role in that. If this sounds a like a good fit, we would love to hear from you.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborates with other Patient Care Team Members for clinical direction and assistance in accordance with FFH established procedures.
• Travels and reports to work at multiple locations based on scheduling needs
• Reviews and identifies patient medical information to determine wellness needs to enhance the provider’s ability to administer comprehensive care, in accordance with the guidelines for the planned patient care initiative.
• In regard to patient care during a visit:
  • Accurately obtains and electronically records all vital information, medication request, allergies and chief complaint, etc., following the rooming of a patient for a patient visit.
  • Prepares exam room and patient for specific visit type, ensuring that the provider is able to conduct the visit immediately upon entry to the room.
  • Sanitizes patient’s room after treatment according to established protocol
  • Ability to perform all orders/instructions as recorded and requested by the provider, in a timely manner. Clearly documents all aspects of patient care in the appropriate chart and/or log using accurate medical terminology and spelling.
  • Accurately prepares and administers medications including insulin, injections and immunizations with peer-checking technique as per standing and/or provider order.
  • Collects, labels and documents samples for laboratory testing following proper laboratory protocol and procedure.
  • Provides educational material to patient to ensure patient understanding of the illness or treatment plan.
  • Follows HIPAA procedures to maintain patient confidentiality and verifies the identity of patients through “active” technique.
• In regard to vaccines:
  • Demonstrates proper handling, storage and maintenance of vaccines.
  • Documents vaccines accurately at all points of record keeping, including reconciliation in electronic record.
  • Responsible for vaccine cold chain to include handling of vaccines.
• Communicates effectively and respectfully with the healthcare team, peers, patients, and families to ensure excellent service and best course of care.
• Supports healthcare team at other sites by reporting to work as needed at the various sites. 
• Completes comprehensive incident and patient complaint reports, following FFH policy, as needed.
• Performs nurse visits in compliance with FFH defined policy.
• Maintains proper medical supply inventory in exam rooms, lab and clinical area.
• Performs opening and closing Lab procedures.
• Collaborates with supervisor to identify areas needing improvement to include problem resolution.
• In regard to triage and referral functions for patients:
  • Retrieves documents and responds to patient messages from voice mails. 
  • Follows clinical algorithms to determine appropriate response under the supervision of Licensed staff.
  • Assists patients/staff in determining urgency and level of care under the supervision of Licensed staff. 
  • Schedules and arranges appointments for patients upon hospital discharge and pre-operatory physicals.
  • Licensed staff will process prescription requests per standard order policy.
  • Sorts and separates urgent from non-urgent labs, x-rays and other test results/clinical documents within the clinical inbox. Follows up with providers on urgent results.
  • Discusses patient clinical information with providers to determine the best course of care. 
  • Maintains medication logs as needed within the electronic health record under the supervision of licensed staff.
  • Completes prior authorization forms for patient referrals and medications.
  • Schedule referral appointments within a prescribed network for patients based on the insurance carrier.
  • Coordinates pre-authorizations with the insurance carriers for out of network services and diagnostic studies.
  • Consults with providers in order to provide required information to the appropriate referral offices
  • Contacts patients with referral appointment information when appointment not scheduled at the time of visit
  • Documents completed referral as required within the electronic health record
• Assist organization with meeting requirements to meet meaningful use and patient centered medical home certification.
• Performs all other duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES

• Successful completion of a Medical Assistant program.
• Current CPR and Narcan certification.

• Knowledge of computer software applications (Microsoft Office Applications, others)

• Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary, and make changes accurately
• Excellent customer service skills
• Skill in operating office equipment
• Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
• Ability to travel other work sites as needed throughout the workweek
• Ability to work in, and respond to demanding environment
• Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
• Ability to work efficiently and accurately with strong attention to detail
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to establish and maintain effective working relationships with patients, employees, and the public

Employee Benefits

• 3 Weeks of Paid Vacation per year
• 6 Days Paid Sick Leave Time per year
• 4 Personal Days per year
• No Late Evenings or Weekend Hours
• Paid Time Off on Holidays
• Health, Dental, & Vision Insurance Plans
• Short/Long Term Disability and Life Insurance
• 403(b) Retirement Plan
• Tuition Reimbursement Opportunities
• Attention to work-life balance
• Opportunity for growth and advancement
• And More!

COVID-19 Vaccination Requirement: Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief, practice, or observance