Flight Support Executive

Founded by legendary aviator and industry pioneer, Clay Lacy Aviation has been providing private jet services around the globe since 1968.  Today, Clay Lacy Aviation is considered the world’s most experienced operator of private jets. Prominent individuals and leading corporations trust Clay Lacy for aircraft management, charter, sales, acquisitions, maintenance, avionics, interiors, and FBO services. The company has aircraft operations and regional offices across the U.S., including fixed-base operations and part 145 repair stations at Van Nuys Airport, John Wayne Airport in Southern California, and Waterbury-Oxford Airport in Connecticut. Taking pride in the pursuit of perfection is at the center of everything that we do. Our most valuable asset is our experienced team.

At Clay Lacy Aviation, we are always looking for legendary individuals to come join us in the world of private aviation. If you are goal-oriented, dedicated, proactive, and enjoy a customer-centric culture, we would be delighted to get to know you better.

Position Summary

• Remote home-based
• Compensation: Annual salary range of $80,000 - $105,000
• Monday – Friday: hours to be determined, on-call as required

The Flight Support Executive will be part of a team responsible for the aircraft owner’s relationship to flight coordination and flight dispatch activities. This role is key in the communication chain between internal and external clients to ensure Part 91 and Part 135 trips are executed in a timely and efficient manner.  The full-time exempt position is either based at a corporate office or remote as defined by management and reports to a Manager, Flight Support.

Responsibilities

• Accountable as the primary contact relative to the scheduling and dispatching of aircraft and crew
• Support team effort through courteous and professional interaction, excellent communication, and a genuine desire to service our clients
• Promote and maintain a positive image of Clay Lacy Aviation and adhere to the highest level of ethics whether you are communicating verbally, in writing, or in person
• Be sensitive to the aircraft owners' needs by using varying degrees of discretion
• Be a good team member to all customer-facing teams (Flight Crew, Aircraft Manager, Maintenance Manager, FP&A Reps) in support of the responsible, safe, and transparent management of aircraft
• Coordinate aircraft schedules according to owners requirements, crew availability, mechanical requirements, weather, and government regulation
• Responsible for the preparation, coordination, and communication of all applicable flight logistics including such items as trip itineraries, hotel reservations, ground transportation, catering, handling, over-flight permits, runway analysis, FBO and ramp reservations, etc.
• Maintain relentless follow-up on all trip details and arrangements
• Maintain communications with the crew, aircraft owners, and passengers as necessary regarding the status of trip details
• Support managed account aircraft utilization goals within the team
• Submit owner approval requests to the appropriate client representative, adhering to guidelines and requirements
• Greet and assist with departures and arrivals of owner flights and their guests as necessary
• Ensure compliance with all applicable rules and regulations within the Flight Support purview
• Ensure security checks and risk assessments are completed during the flight planning check
• Serve as liaison between the customer and various internal departments and external vendors, including preparing and maintaining communication between these groups
• Resolves customer requests, questions, and concerns, which frequently require analysis of situations to determine the best use of resources
• Participate in OCC AOG or trip interruption resolutions
• Review the operational status of the fleet and irregular operation {IROP} recovery as well as threat analysis
• Required to be on a rotating on-call schedule
• Other duties and tasks as assigned

Key Performance Indicators

• Individual performance to internal and external customer satisfaction
• Individual performance to established company processes and policy

Education

Bachelor's Degree in Business, Aviation, or Business Management preferred. FAA Dispatchers license preferred.

Experience

5+ years’ experience in flight coordination, dispatch, charter, and customer service organizations with increasing levels of responsibility.

Skills And Abilities

• Excellent verbal / written communication skills
• Ability to provide high levels of customer service in a high-stress and constrained environment
• Must be able to effectively communicate with all levels of CLA Management and its employees along with our customers & vendors
• Experience in resolving AOG and other trip interruption events
• Knowledge of a charter business and its components and requirements
• Entrepreneurial spirit to thrive in a fast-paced and achievement-oriented environment
• Knowledge of FAR Part 135 and FAR Part 91 operations, restrictions, and requirements

Benefits

We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.

Through our benefits programs, we strive to support the needs of our employees and their dependents by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.

Our benefits are a valuable part of the total rewards that Clay Lacy Aviation offers you and your families. We offer you a robust benefits package and other resources that help you take care of yourself and your family.

• Health Insurance – HMO and PPO options available
• Dental Insurance – HMO and PPO options available
• Vision Insurance
• Life Insurance
• Paid Vacation/Time Off
• Paid Sick Time
• Paid Holidays (9)
• 401K Plan
• Floating Holidays (2)
• Pet Insurance
• Identity Theft Protection Services
• Employee Discounts to retailers, restaurants, and theme parks
• Uber for Business

Equal Opportunity Employer

Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.