Address
Form of workJob Description
We are looking for a customer-oriented officer. A Security Officer who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best officers are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving comes naturally to Security officer. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and go to the locations where needed throughout the complex, and maintain high customer satisfaction.
Responsibilities
- Manage high volumes of radio traffic
- Identify and assess customers’ needs
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Pay Rate: $14.00
Hours: Open
Monday: Open
Tuesday : Open
Wednesday :Open
Friday : Open
Saturday : Open
Sunday : Open
United Protective Services is the largest regional contract security provider in the state of Texas. We continue to experience unprecedented growth and are looking for career minded security professionals to join our dynamic team. United Protective Services offers a multitude of shift assignments, flexible schedules and a management team that cares about their employees as much as they care about their clients. If you are looking for an outstanding opportunity that provides stability, career advancement and job satisfaction, we would like to talk with you.
United Protective Services License:Texas B-09771 & B-12854Oklahoma 12SGA 4246Equal Opportunity Employer
