Address
Form of work
SalaryJob Title
Fleet Dealer Support Specialist Job Family
Job Description
What starts with YOU, moves the world!
Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented “Fleet Dealer Support Specialist” at our Headquarters office, in Greenville, NC. Here at (HYG) we are always looking for new talent with curiosity and drive to join our team. We offer a variety of career opportunities in engineering, manufacturing, sales, marketing, finance and more.
What you will do:
- This position will be accountable for tracking and keeping all work in process service repair statuses updated in the Fleet service platform and any customer 3rd party systems as required as well as escalating to Fleet management repairs that have a scheduled date that is not in compliance with contractual performance metrics established with each customer.
- This position will also be accountable for Planned Maintenance (PM) scheduling accuracy and completion in order to reduce reactive repairs and limit downtime.
- In addition, this position will back up processing of dealer invoices during times of heavy volume and accurately process any dealer invoices submitted to Fleet that cannot be auto processed and in need of advanced review following the Fleet and Warranty policy guidelines.
- Keep customer 3rd party systems such as Service Channel, Facility Source, Mercury, etc. updated with current status of work in process to ensure the customer can view repair and PM statuses.
- All elements of this position will require daily communication and key relationship building with HYG dealers to be successful at this position.
Who you are:
- The incumbent must be a strong, effective communicator, with diverse groups of people throughout HYG’s global operations, and must have good organizational skills with regard to work priorities.
- Ensure timely and accurate processing of escalated Fleet dealer invoices in a manner to support customer driven deadlines for billing, data analysis, and specific customer program guidelines. Follow-up with dealer to ensure missing data or mistakes on submitted invoices are corrected and invoices resubmitted timely to meet customer expectations.
- Ensure accurate Planned Maintenance (PM) scheduling and timely completion of dealer dispatched PM events for customers on PM plans.
- Work with appropriate Fleet Operations Teams to develop and execute an effective follow-up process and escalation matrix by dealer and customer to ensure visibility to current statuses and key metric compliance to repair time commitments of all work orders in process.
What you will need:
- Bachelors or Associates Degree required in a Business related discipline strongly preferred
- Entry level professional position with a BS degree. 2 year degree with 5+ years’ experience, or 7-10 years’ experience with no degree
Skills, Experience & Abilities
- Excellent verbal and written communication skills needed
- Strong customer service skills
- Product Application and Industry Knowledge
- Forklift Truck Knowledge
- Advanced PC skills with proficiency in Excel, SQL queries, and Power BI
Who we are:
HYG designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, HYG have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.
What we offer:
Hyster-Yale Group offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
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Job ID
JC1207 Employment Type
Full time Work Hours
Travel Required
Primary Location
HYG US Greenville, NC (Headquarters) Address
1400 Sullivan Drive Zip Code
27834 Field-Based
No Relocation Assistance Available
No We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
EOE/Minorities/Females/Veterans/Disabled
