Fl-Dcf-Jax-Office Of Licensing-Ccr-Admin Asst

Short Description:
FL-DCF-JAX-Office of Licensing-CCR-Admin Asst - Professional business office, customer service
Complete Description:
FL-DCF-JAX-Office of Licensing-CCR-Admin Asst - Support Regional Safety Program Manager and/or Supervisors and Counselors in the Child Care Regulation program by performing administrative tasks and duties as requested.
WORK ENVIRONMENT: Open cubicles, professional office, business casual dress code
CANDIDATE RESPONSIBLITIES:
** Conduct Central
Abuse Hotline Record Search for owner/operators in FSFN System of child
care programs at renewal to license.
** Demonstrate
proficiency in using Child Care Regulation computer application (CARES) and
other programs and databases (e.g., MFMP, Outlook, MS Office) in order to
complete assigned tasks.
** Greet child care
clients, providers and the public by phone, email and in person. Direct them appropriately, handle
routine requests and provide general information.
** Date stamp
incoming mail and other documents.
Distribute to appropriate staff. Process outgoing mail daily.
** Complete electronic check logs and send
licensing fees to Fiscal daily; follow Regional policy.
** Send electronic
Inquiry Packets to clients and maintain log.
** Check voice mail
throughout the day and take messages.
Distribute to appropriate staff.
** Check email
throughout the day and respond appropriately. Forward as needed.
** Prepare travel
vouchers timely for Child Care Regulation staff.
** Inventory office
supplies monthly. Request or
prepare requisitions in MFMP for approvals
** Prepare and mail
renewal packets for child care facilities and family day care homes 90
days prior to the expiration date.
** Assist Child Care
Regulation staff in setting up new files, maintain and organize licensing
files on ongoing basis.
** Assist in administrative
actions, organize legal files and maintain documents for court actions.
** Assist with public
events, mail outs, trainings and provider meetings.
** Follow all DCF
policies and Child Care Regulation Program policies, particularly in data
security, confidentiality of protected information, and access to
background screening documents.EDUCATION / SKILLS
** Must have a High School Diploma or equivalent
** Proficient using a computer
** Excellent Customer Service Skills (professional office)