Job Description
JOB SUMMARY:
Responsible for administration and organization of a fitness club, all employee issues, and member issues involving the fitness operations of the club.
ACCOUNTABILITIES:
- Exercises confidentiality, professionalism, and diplomacy
- Oversees fitness sales, revenue, promotional activities, and general administration with the aim of driving the business forward
- Meets with prospective clients, providing them with necessary information while maintaining high standards of professionalism
- Works to maintain client retention by making 30-50 telephone calls per day
- Manages departmental budget and meets or exceeds monthly, quarterly and yearly financial targets and goals
- Responsible for training of all new employees as well as on-going staff development
- Schedules and maintains staffing rosters, departmental personnel files, and certifications
- Conducts weekly audits of PT agreements, tracking, sales and Series Sale, inclusive of scheduling
- Regularly updates client health data into an electronic member database complying with HIPPAA laws
- Conducts locker room checks and other actions to ensure a clean club
- Transfers to different clubs as needed
- Travels to different locations while maintaining a valid driver’s and insurance as needed
- Communicates effectively with members, coworkers and supervisor verbally and in writing
- Works in a constant state of alertness and in a safe manner
- Maintains regular and predictable attendance
- Produces reports on club fitness budget, sessions, members, and other reports as requested
- Assists in the selection, hiring, and training of new employees in club and at new hire orientation
- Coaches and supervises club Certified Personal Trainers
- Ensures facility is kept clean and safe at all times through routine maintenance, cleaning, and safety checks
- Attends all mandatory meetings in club as well as offsite; in addition to conference calls
- Follows all health and safety requirements such as, but not limited to, physical distancing, regular surface cleaning, cough/sneeze etiquette, regular hand washing, and not coming to work when sick
- Promptly and thoroughly reviews all requested health and safety training provided, asking questions for any topic not clearly understood
- Other tasks as assigned
Revised 12.06.2022
Requirements:EDUCATION/EXPERIENCE:
Degree: B.A./B.S. or nationally recognized certification
plus 1 year experience in fitness or retail management; plus a nationally recognized certification or a college degree in related field from an accredited university in lieu of a primary certification and an approved secondary certification; plus completion of next available manager training program
OTHER KNOWLEDGE, SKILLS AND ABILITIES:
CPR/AED/FIRST AID Certified, Proficient in MS Office applications, Multiple Professional Certifications (e.g., ACE, ACSM, NASM or similar) clean driving record and insurance
PRIVACY STATEMENT:
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https://www.inshape.com/privacy-policy
https://www.inshape.com/Portals/0/Images/pdf/ISS_Job_Applicant_Privacy_Notice.pdf