Address
SalaryKEY TASKS INCLUDE THE FOLLOWING:
- Provide program support to monitor, inspect, and manage the incoming data records from fishing vessels; communicate with the SEFHIER program lead regarding issues and possible solutions to problems; develop QA/QC protocols; contact fishermen about potential errors; creating protocols for correcting erroneous data; and matching data records (e.g., hail-out, logbook, global positioning system (GPS) positions).
- Upload data from fishing vessels daily and review the uploaded data based on QA/QC protocols.
- Develop queries to analyze and review data for management action, compliance, and reporting.
- Review data records based on the QA/QC protocols in a timely manner.
- Provide customer service support services that include answering multiple phone calls, daily, from fishers regarding their account, set-up, and login; answering questions (via phone or email) about how to submit catch data electronically; routing calls to appropriate staff members and explaining program requirements.
- Assist fishermen with creating new user accounts and making changes to participant accounts, processing landing location forms, and preparing reports and other materials as needed.
Requirements
One to seven years of customer service support.
- Bachelor of Science degree in a field related to biological science or biological statistics.
- Knowledge of Gulf and Atlantic fisheries.
- Experience in auditing and querying large data sets stored in a relational database system.
- Excellent interpersonal and customer service skills, ability to deal with challenging personalities.
- Ability to work with interdisciplinary teams to develop recommendations for improvements in operating procedures.
- Advanced proficiency in MS products (Word, Excel, PowerPoint, and Access) SQL language; advanced proficiency includes the ability to perform the following:
o MS Excel: pivot tables, formula functions, formatting, creating charts, linking workbooks, sorting and filtering, Data Analysis ToolPak;
o MS Word: formatting and page set-up, creating tables and figure captions and lists, mail merge, mailing/printing mailing labels, and tracking changes.
o MS PowerPoint: working with custom slides and templates, animation, SmartArt and textboxes.
o MS Access: sorting and filtering records, creating reports, grouping, and summarizing data in queries.
Desirable
o Experience creating materials (e.g., frequently asked questions documents, informative one-page documents, newsletters) in plain language.
o Experience performing compliance work, which includes directing industry on regulatory requirements and appropriate corrective action, assisting with the operation hardware from afar, troubleshooting problems.
o Knowledge of fishery management: knowledge of or experience with the development of fishery management plans, the Magnuson-Stevens Fishery Conservation and Management Act, National Environmental Policy Act, and experience in electronic data reporting programs.
o Knowledge of fishery management processes (e.g., fishery management councils, fishery management plan amendments).
o Experience working directly with the fishing community.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Hybrid position with Work From Home options
