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Form of workJob Description
Procam is a service company specializing in facilities maintenance, security alarm, fire alarm, cameras and electrical installation and service. While we all strive to be prepared for all scenarios, emergencies and surprises WILL happen. When they do, Procam will be there with you, every time....on time.
Essential Duties and Responsibilities:
• Assist Operations and Shared Services personnel as needed
• Answer telephone, screen, and direct calls
• Provide information to callers or take and relay messages, as needed
• Use Job Track program
• Use AS400/Trueline program
• Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements
• Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection report
• Work with Superintendents and Field Foreman with equipment placement and usage
• Assist with reviewing and approving invoices.
• Perform other duties as directed
Qualifications:
• This position requires a proficiency in computer usage above basic Microsoft Office & Windows Skills.
• Experience with AS400 / Trueline accounting system a plus
• Must be able to retain training in an organized fashion to be successful
• Good understanding of Excel Spreadsheets and Creating of
• At least 1 year of administrative experience
• Dispatching or scheduling experience with Technicians, Project Managers, Foreman, etc
• Proven experience in multi-tasking and doing several difficult tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc
• Must possess strong organizational skills
• Must be organized, self-motivated and a strong work ethic
• Professionalism in email and over the phone
• Must be able to maintain a confidential work ethic
