Fire District Dispatcher

JOB
Bargaining Unit: IAFF Local 1230Shift: 24-hour Kelly scheduleLocation: Pleasant Hill, CAHybrid/Remote: No***This is a continuous recruitment***Recruitment can close at any time Qualified candidates are encouraged to apply immediatelyWhy join the Contra Costa County Communications Division?The Communications Division operates the 911 system for nearly all fire, emergency, and medical calls County-wide and manages the dispatch of first responders to 141,000 fire and EMS incidents annually. The Fire District Dispatcher is responsible for providing general information to the public and screening calls using established Emergency Medical Dispatch (EMD) protocols and dispatching fire apparatus staff to emergency situations.The District is an "all-hazards" organization providing fire suppression, First Responder Advanced Life Support (ALS) emergency medical services as well as 911 emergency ambulance transport services for over two-thirds of the county, technical rescue, marine firefighting, and water rescue.Ranking among the larger California fire agencies, the Contra Costa County Fire Protection District is a well-equipped, full-service fire agency.We are looking for someone who is: Able to multi-task and triage incoming calls and radio communications.A strong communicator with excellent interpersonal skills who knows how to talk to people, elicit pertinent information, and remain calm in stressful situations.Committed to career-long learning, and has the ability to receive constructive feedback and apply it in your future work.Adaptable to learning new technology and has excellent computer skills.Flexible, highly motivated, mature, and willing to work 24-hour shifts, weekends, and holidays.A team player who understands and embraces TEAMWORK!What you will typically be responsible for: Receiving routine and emergency calls for Fire and Medical services.Processing calls using Medical Protocol Dispatch Systems (MPDS).Providing pre-arrival instructions to callers (i.e. CPR, childbirth, choking).Transmitting messages by operating telecommunications and computer equipment.Maintaining an accurate record of the location and current status of emergency response field units.Maintaining radio contact with field units and enforcing proper channel control, with discipline and courtesy.Selecting emergency response field units in accordance with established user agency policies and procedures.A few reasons you might love this job: You’ll be a part of an AMAZING team of dispatchers that take pride in their work.The 24-hour work schedule allows for more time with your family.We are a team of the “best of the best” dispatchers in Northern California.You’ll have the opportunity to respond to the field as a part of our Incident Dispatch Team.A few challenges you might face in this job: Getting acclimated to the 24-hour Kelly schedule.Adjusting to a new or different way of dispatching fire and medical units.Learning a new CAD system, EMD protocols, and new geographical area.Competencies Required: Decision Making: Choosing optimal courses of action in a timely mannerInnovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do businessProfessional & Technical Expertise: Applying technical subject matter to the jobAdaptability: Responding positively to change and modifying behavior as the situation requiresAttention to Detail: Focusing on the details of work content, work steps, and final work productsHandling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversityProfessional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountabilitySelf-Management: Showing personal organization, self-discipline, and dependabilityInforming: Proactively obtaining and sharing informationListening: Fully comprehending spoken communicationInterpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situationsTeamwork: Collaborating with others to achieve shared goalsTo read the complete job description, please visit the website: https://www.governmentjobs.com/careers/contracosta/classspecs/3969?keywords=fire%20district%20dispatcher&pagetype=classSpecificationsThis is a continuous recruitment process; eligible candidates may remain on the eligible list for six months.
SUPPLEMENTAL INFORMATION
Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.CritiCall Performance Assessment: Candidates that meet the minimum qualifications will be invited to participate in the CritiCall Performance Assessment. CritiCall is designed to measure applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job. The examination may be timed and include the following physical examinations: decision making, data entry, call summarization, memory recall, prioritization, map reading, verbal ability, reasoning ability, and perceptual ability. Candidates must receive a passing score, in order to be ranked on the employment list. Note, we do NOT accept CritiCall results from other agencies. Candidates must participate in the CritiCall with Contra Costa County and achieve passing scores in order to advance in the recruitment process. Test information is available by visiting the vendor's website at: CritiCall and Dispatcher Applicant: F.A.Q. Candidates are only permitted to participate in the CritiCall Performance assessment once every 6 months. (Qualifying) (Weighted 75%)Written Assessment: Candidates that pass the required CritiCall assessment will be invited to participate in the eSkill Written Assessment. eSkill is designed to measure applicant's knowledge, skills, and abilities to complete exercises that replicate some aspect of the job; as well as measure candidates' competencies as they relate to the Fire District Dispatcher classification. These may include, but are not limited to: Self-Management, Listening, Building & Maintaining Relationships, Handling Stress, Establishing Credibility, and Decision Making. The assessment will be timed. Candidates must receive a passing score in order to be ranked on the employment list. (Weighted 25%)The assessments will be administered remotely using a computer. You will need access to a reliable internet connection and a computer to participate in the assessments.TENTATIVE EXAM DATESFor applications received between 10/23/23 – 11/19/23CritiCall Assessment (remote): 11/29/23 - 12/1/23eSkill Assessment (remote): 12/6/23 - 12/8/23For applications received between 11/20/23 – 12/20/23CritiCall Assessment (remote): 12/29/23 - 1/2/24eSkill Assessment (remote): 1/3/24 - 1/5/24For applications received between 12/21/23 – 1/21/24CritiCall Assessment (remote): 1/29/24 - 2/2/24eSkill Assessment (remote): 2/5/24 - 2/8/24For applications received between 1/22/24 – 2/23/24CritiCall Assessment (remote): 3/4/24 - 3/8/24eSkill Assessment (remote): 3/11/24 - 3/14/24For applications received between 2/24/24 – 3/24/24CritiCall Assessment (remote): 4/1/24 - 4/5/24eSkill Assessment (remote): 4/8/24 - 4/11/24The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.For recruitment-specific questions, please contact Elizabeth Loud at eloud@cccfpd.org. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at 1 855-524-5627. CONVICTION HISTORYAfter you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. DISASTER SERVICE WORKERAll Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. EQUAL EMPLOYMENT OPPORTUNITYIt is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.