Fire Alarm System Technician

JOB DESCRIPTION

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work.

WHY WORK FOR US?

• Great Pay - with the opportunity for increases when performance skill blocks are achieved
• 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
• Annual Incentive Plan Eligibility to participate in AAA NCNU annual bonus plan
• Benefits Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
• Collaborative Environment AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

RESPONSIBILITIES/JOB DUTIES

• Perform Fire Alarm inspections, identifying deficiencies and upgrade opportunities.
• Provides direct inspections and service of customer equipment and systems.
• Perform Fire Alarm repairs, maintenance, and upgrades based off of inspection reports.
• Works directly with customers to maintain relationships, perform conflict resolution, and achieve customer satisfaction for retention.
• Partner with and support internal customers, including office and sales teams to include addressing and resolving current service issues and plan for future growth.
• Create reports for customer and agency documentation and submittal.

KNOWLEDGE AND SKILLS

• Five or more years in the service of fire/life safety systems.
• Strong customer service communication and conflict resolution skills.
• Experience in the inspection of fire/life safety systems.
• Strong written and verbal communication skills.
• Ability to expand skill set into other fire/life safety systems.

EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES

• Knowledge of life safety codes.
• Technical certifications are required (CSA FA2 or NICET Level2).
• Technical certifications are preferred ( Backflow repair, Kitchen Hoods KHFE2, CSA FA4, Fire Sprinkler ASCR4/ASC4, Fire Pump Factory Repair )
• Equipment manufacturers training and/or certifications are desirable.
• Computer / tablet literacy.

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS

• This position includes primarily field time.
• Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds.
• Extensive use of a personal computer and tablet is required.
• Use of hand and power tools is required on occasion.

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