Financial Support Manager

Job Description:

Southern Orthodontic Partners is a fast paced, entrepreneurial organization offering a premier network of orthodontic care.  We provide business management expertise to our partner practices, enabling orthodontic professionals to focus on delivering the best possible care to their patients. Our partner practices benefit from our centralized support system, operational best practices, recruiting network, and marketing expertise. Our mission is to positively impact the orthodontic profession through a partnership of clinical and service excellence with the country’s leading doctors.

Role: Financial Support Manager

Job Type: Full-time, Exempt

Reports To: Director of Strategic Finance

Location: Nashville, TN  

Description:

This Financial Support Manager will be instrumental in the standardization and implementation of key Revenue Cycle Management (RCM) policies, procedures, and financial metrics across a growing orthodontic platform. The Financial Support Manager will be primarily responsible for supporting decentralized RCM functions at the practice level through training, coaching, analyzing key billing and collections metrics, handling inquiries for complex revenue cycle issues, and revenue cycle auditing.  This position will report to the Director of Strategic Finance and will work closing will leadership across multiple departments including finance, operations, information technology and practice level management.

We are looking for people who are:

• Flexible
• Committed
• Improvement focused
• Team focused
• Fun
• Curious
• Relationship focused
• Listeners who relate with people
• Self-Starters
• Eager to learn new skills

Key Job Functions*:

• Work with Director of Strategic Finance and Regional Director of Operations to:
  • Develop a platform wide plan to communicate and implement standardized policy and procedures.
  • Use existing data software to develop practice level key metrics and dashboards along with benchmarks and targets focused on collection rates, accounts receivable aging, and write-offs.
  • Develop monthly cadence for reporting and follow-up with lead financial coordinators to drive accountability and collection improvement.
  • Identify opportunities to streamline, consolidate and leverage RCM functions across the platform.
• Work directly with practice level management and financial coordinators to:
  • Implement standardizes best practices across all revenue cycle functions.
  • Streamline revenue cycle processes to maximize efficiencies across 8 different practice management systems (PMS).
  • Develop and provide training to practice level RCM team members as needed.
• Provide support and training to newly acquired practices to ensure SOP policies and procedures are implemented.
• Serve as the subject matter expert on dental payer billing, processing and policies.

Essential Job Skills:

• Ability to work in a constantly changing environment with the capability to move from project to project quickly
• Excellent organizational skills with the ability to prioritize workload and manage time
• Excellent analytical and problem-solving skills with attention to details, policies, and procedures
• Ability to maintain a high level of confidentiality regarding patient records and adherence to all HIPAA policies and regulations.
• SME knowledge of billing, coding, and productivity auditing
• Computer proficiency in Microsoft Excel, Microsoft Word, E-Mail.
• Expert knowledge of Excel functions
• Moderate knowledge of dental billing rules and understanding EOBs.
• Ability to adapt to and train on multiple PM systems.
• Strong communication skills with the ability to communicate with diverse personalities discreetly, maturely, and professionally.
• Ability to work with all levels of teams from Entry-level to Sr. Leadership

Minimum Required Qualifications

• Bachelor's degree, required
• At least two (2) years in the healthcare or dental RCM functions
• At least two (2) years in billing and claims resolution
• At least two (2) years of dental front office RCM functions
• Will require 50% travel

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting, standing, bending, reaching, walking
• Hand-eye coordination and manual dexterity sufficient to maneuver in an office environment (keyboard, phone, copier, and other office equipment
• Mobility required to maneuver travel requirements.

Benefits:

• Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD
• Robust 401k plan, including a company match up to 4%

Southern Orthodontic Partners is an Equal Opportunity Employer (EEO).