The Financial Support Agent, Support Now – Restaurant Support provides front-line Payroll and Treasury support to Chick-fil-A Restaurants; Agents look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other.
If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
- Answer questions and solve technical issues related to payroll processing, cash management, and various HR tasks
- Diagnose and troubleshoot system issues which can impact Operators’ ability to submit payroll and pay their employees
- Provide an effortless customer experience to make it easy for Restaurants to get answers and solve problems
- Utilize ticketing system to communicate and thoroughly document issues and opportunities
- Support both inbound phone calls as well as cases submitted via the online portal
- Manage case queue daily to make sure all cases are updated, communicated, and resolved effectively
- Attend regular team meetings with business partners to discuss trends and opportunities
- Keep informed of new software releases and other changes to best support Restaurants
- Utilizing KCS methodology, contribute to the knowledge base by flagging, editing and creating articles
- Follow all Standard Operating Procedures
- Advocate for the restaurant and own issues until completion
- Attend and pass all required training to adequately support the platforms and restaurants
- Support departmental goals such as Quality, Customer Satisfaction and other key metrics
- Adhere to published schedule and maintain excellent attendance
- 0-2+ years of work experience
- Working knowledge of Microsoft Office
- Ability to work independently with minimal supervision
- Must be able to type at least 40 wpm
- Bachelor's degree in Finance, Business or related field
- 0-2+ years Help Desk/Call Center experience
- Customer service experience
- Hospitality and/or Chick-fil-A restaurant experience, a plus