Tier 1 Technical Support Agent

Who we are:

SP Data Digital provides premium sales and customer care support for companies that want to delight customers at every step. Our company is founder-led, and leverages engaged and proactive management teams to constantly innovate and drive performance. We do not just make and answer calls, we are dynamic marketing partners that design, build, and execute improved solutions on our clients’ behalf. We provide support for some of the industry leaders in telecommunications, finance, Fintech, technology and security. For more information on SP Data Digital, visit our website at https://www.spdatallc.com/about

What WE offer YOU.

➤ Base wage $15.00 USD, $16.50 CAD (provincial), $16.75 (BC)

➤ Location: Work From Home

➤ Great Benefits: HEALTH + DENTAL + VISION (We’ve got you covered!)

➤ Room for GROWTH Potential: We encourage our agents to grow and seek out higher-level positions.

➤ Fully PAID training - Online classroom style/engaging environment - with great support.

Your typical day at work:

As a Tier 1 Technical Support Specialist, you will be the first line of technical assistance for home security services. You will be:

• Answering incoming and placing outbound calls to existing customers to help answer technical assistance questions and provide solutions for a major home security company
• Troubleshooting company products and services; enhancing the customer experience through excellent communication of complex situations and solutions.
• Use systems to dispatch technicians if necessary

Qualifications:

• A minimum of 3-6 months of technical customer service experience, 1 year of call center experience an asset
• Must possess a strong ability to interact with customers remotely to negotiate spending time on the phone, working through the alarm issue remotely vs. receiving service within the home or business
• Strong communication skills and the ability to empathize with customers, breaking down complex problems into understandable/common terms is also necessary
• High school diploma or equivalent required
• Technical aptitude, problem-solving skills and ability to prioritize multiple items at once

Other roles that you have held that might make you a good fit:

IS Analyst, Desktop Support, Help Desk, Web Application Developer, IT Support, Service Desk, Network/System Admin, IT Tech Support Specialist, IT Specialist, Technical Support Advisor, Information System Support, IS Technical Advisor.

Important Details:

• Fully Remote Position – Must reside in and be legally eligible to work in the United Statesor Canada for the duration of your employment
• Must have open availability to work between 2 pm – Midnight EST Monday - Sunday, as per business needs (split days off)
• Immediate start dates available
• Must have your own Windows 10/11 computer that you can use for work. It must be able to connect directly to the modem with an Ethernet cable, with a minimum 8 GB available RAM. You will also need a minimum internet speed of 30 mbps download and 10 mbps upload

SP Data Digital is an Equal Opportunity Employer: We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.