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Financial Svcs Spec 1 – Job Description
For over 100 years, Nordstrom has created a reputation of Legendary Customer Service. As a Financial Services Specialist, you will be an Ambassador for Nordstrom, handling phone calls from customers in a virtual environment.
A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of Nordstrom’s Legendary Customer Service. Our Financial Services Specialists embrace technology and feel confident and comfortable working autonomously in a virtual environment.
This role is a fully remote, work from home position. Candidate location restrictions apply. Nordstrom is able to offer remote employment of this position in: Nevada
Hours of Operation: 365 days a year, 5:00AM-12:00AM (midnight) PST
Shifts:
- Full-time positions
- Set schedules available at time of offer
- Morning, afternoon, and evening shifts – start times available depend on business needs
- Expect to work at least one weekend day per week
- Schedule flexibility is required and expected, including scheduled overtime during peak periods and holidays
Orientation: 1 week (Tuesday – Friday), 7:00AM – 4:00PM PST
Training: 7 weeks, (Monday – Friday) 7:00AM – 4:00PM PST
- Must successfully complete a two-tiered training program
Pay:
- Eligible to earn incentive once graduated from training
- Shift differential pay available
- Work from home subsidy $50/month
A day in the life…
- Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls
- Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
- Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations
- Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments
- Perform other duties as assigned
You own this if you have…
- 1+ years of experience in customer service
- A quiet, distraction free, secure workspace (work cannot be done outside of declared home office)
- The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership
- The ability to work a flexible schedule based on department needs, including nights and weekends
- Reliable Internet connection with minimum required speeds of 5 MB/s upload and 50 MB/s download. Internet connection must be wired to modem; wireless internet connection not permitted.
- Clear and professional communication skills with customers and co-workers, both verbally and written
- The ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience
- A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment
- Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors
- The ability to work with integrity and respect confidentiality
- The ability to independently apply strong analytical, problem-solving and decision making-skills
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Nevada: $16.50-$28.00 hourly
