Address
Form of work
SalaryRole:
The primary role of this position is to be the key partner to our members financial journey and to help further the Credit Union's commitment to strengthening our communities and expand our current membership. To achieve this mission, the position must deliver high quality service to both internal and external members. A key element to this service delivery is to identify the member's financial needs, including but not limited to opening new accounts, answering inquiries regarding products and services and related responsibilities and duties.
Essential Functions & Responsibilities:
E
50%
Assists members or potential members with various financial needs including, but not limited to, answering questions about all products and services and resolving problems within guidelines and authority limits; opens new accounts, including savings, checking, certificate accounts and IRAs. Prepares and/or reviews all documentation for completeness and accuracy.
E
20%
Identifies cross-sell opportunities and cross-sell products and services to members with a goal to close CPM & SPM categories.
N
10%
Processes all file maintenance needs in a timely and accurate manner. Keeps apprised of current compliance rules and regulations, training sessions or webinars as they are available or as assigned by management.
N
10%
Research debit cards and disputes any problems members may have with their cards. Processes research requests of members, order and replace lost or stolen cards.
N
5%
To be a licensed notary and provide notary services to members and non members as needed.
N
5%
Back-up filing as needed and other duties as assigned.
Performance Measurements:
1.
To achieve or exceed the established sales and service goals by establishing and maintaining member relationships.
2.
To practice, promote, and support the Vision, Mission, and Core Values of the CU and to ensure they are carried out by each employee.
3.
To provide prompt, accurate, courteous, and professional service to all members and potential members.
4.
To process member transactions with 90% accuracy. Must maintain limited audit exceptions on daily work.
5.
Meet or exceed cross-selling goals (SPM and CPM) as determined by the Director of Member Experience.
6.
Create an overall positive experience in which the NPS scores meet or exceed CU goals.
Knowledge and Skills:
Experience
One year to three years of similar or related experience.
Education
A high school education or GED.
Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Employees should find every opportunity to writing good into the life stories of those around us.
Other Skills
Must possess excellent communication skills and have the ability to accurately calculate numerical equations. Outstanding member service is a must. Proficiency with 10-key calculator, typewriter and/or computer keyboard. Bilingual in Spanish is preferred.
Physical Requirements
While performing the duties of the job, the employee is regularly required to stand, sit, walk, stoop, kneel, talk and hear.
Vision requirements include: close vision and the ability to focus. Nature of the position requires physical mobility and the ability to lift a maximum of 20 pounds.
Work Environment
Full-time employees are required to complete (16) hours of volunteerism and (8) hours for Part-time employees. All volunteer time has to be approved prior to event. In addition, needs to benefit or have an impact in the Harris County Community.
