Financial Center Manager - Branch Manager

Financial Center Manager (Full Time)

About Us: First Commerce Credit Union is a financially strong, growing member-owned cooperative serving consumer and business needs in nearly 40 counties across North Florida and South Georgia. Credit unions operate under a common philosophy of people helping people - individuals who share a passion for supporting their communities. Credit unions provide financial wellness resources, help local businesses grow, and are committed to helping members build their savings, invest in their futures, pursue their financial goals, and much more.

About the Position: The Financial Center Manager influences and manages the profitability of the assigned Financial Center with particular emphasis on relationship sales; expands the sales culture and sales processes and provides leadership and resources to achieve desired results; directs Financial Center staff activities towards attainment of Financial Center goals; utilizes problem solving, decision making, team building skills, and maintains a high degree of flexibility; promotes high morale and exhibits positive attitudes towards members and fellow team members while instilling a sense of team spirit throughout the Financial Center.

We think you'll succeed in this role if you:

• Love to network and build a strong connection with the community
• Enjoy coaching a team in a customer service and sales driven environment where everyday brings an opportunity to learn and grow
• Take initiative and provide strategic direction to ensure team member success
• Have a high attention to detail and always triple check your work
• Enjoy problem solving and don't give up at the first sign of difficulty
• Want to work for a company that serves a higher purpose than just making a profit

Essential Tasks of the Financial Center Manager:

• Coaches Financial Center team to identify member's perceived and unperceived needs and refer or open the product or service that meets those needs. Promotes a sales culture that supports our Vision: "Empowering generations, Transforming Communities."
• Continually promotes credit union products and services and performs outside marketing & business calls to promote full-service features of their Financial Center.
• Responsible for staff administration and efficient daily operation of a full-service Financial Center office including but not limited to selection, training, coaching, developing, and motivating competent staff. Schedules, delegates work assignments, writes and conducts performance evaluations, makes employment decisions, sets up performance goals, and makes salary recommendations.
• Responsible for coaching and developing team member performance, production, quality and adherence to policies and procedures. Ensures that all policies, procedures, and guidelines of the credit union are strictly adhered to and that management is made aware of any deviation that will affect a member or the credit union. This includes but not limited to security and audit procedures.
• Communicates with diplomacy, tact, and persuasion between direct reports, members, other departments, and management to ensure a positive result when handling escalated calls and other sensitive situations.
• Assumes assigned responsibility for successful operation of Financial Center.
• Ensures Financial Center is open and ready to conduct business according to Financial Center scheduled hours.
• Ensures Financial Center is in balance at close of each business day.
• Ensures proper closing procedures are followed.
• Reviews and makes escalated loan decisions within the scope of authority level; Assures that all loans in need of further underwriting are escalated timely and with all documentation and notes necessary for a sound decision to be attained.

Requirements:

• Minimum of a High School diploma or equivalent
• Bachelor's degree and/or credit union courses such as CCUE, MERIT, and STAR Program preferred.
• A minimum of 3+ years of financial organization experience selling and servicing members/customers, as well as a proven record of sales accomplishments.
• A minimum of 3+ years of lending experience, including mortgages. Must have complete practice with account structuring, lending policies, and operational procedures.
• Proven track record of Individual sales results and mentoring peers required.
• Management/Supervisory experience with proven sales results preferred.
• Valid Driver's license required. Must be able to travel within credit union footprint as needed (15% or less).
• Can pass a criminal background check, fingerprints, credit check, and drug test
• Must be able to attain NMLS and CUNA licensure

We know satisfied employees are key to a thriving business and are pleased to offer:

Benefits:

• Competitive annual salary (to be disclosed to candidates meeting minimum qualifications)
• Health, dental, vision, disability, life, and pet insurance options with generous company sponsorship which includes free 24/7 mental & behavioral telehealth coverage
• Two (2) weeks paid time off (this increases to 3, 4, and 5 weeks with additional years of service)
• One (1) week sick leave (this increases to 2 weeks with additional years of service)
• Eleven (11) paid holidays, one (1) personal floating holiday, and paid volunteer time
• 401k with up to 4% employer match, vested from your first day on the job
• Eco-friendly cash bonus for carpooling, biking, or using public transportation
• Professional development programs, scholarships, and internal committee leadership opportunities
• Charitable contribution matching
• Exclusive rewards and discounts on things like movie tickets, travel, shopping, and more
• Referral incentives for mortgage products and recruitment
• Fun perks in the office with a company culture where you are more than just a number

If you think you'd be a good fit, we'd love to see you apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.