Patient Financial Navigator Manager

Job Duties:

• Leads and directs those staff performing the functions of Financial Counseling and Patient Collections.

• Mentors and develops staff to ensure and environment of continuous improvement for highly effective and efficient revenue cycle operations.

• Supports the hiring and selection process to ensure staff are fully qualified to fulfill the obligations and responsibilities of their assigned roles.

• Ensures leaders and staff are trained and fully functional in assigned roles and supports leads in their responsibilities to manage staff performance to established metrics.

• Assists in developing and implementing new procedures to improve the quality and quantity of work processed.

• Maintains appropriate internal controls over systems, processes, and people to safeguard the assets of the organization.

• Oversees and enhances the development of data collection, analysis, and reporting.

• Maintains collaborative relationships with executives, peers, and outside parties as needed to support teamwork, employee engagement, and patient satisfaction.

Job Requirements: 

• Minimum of 3 years Patient Financial Navigator experience
• Minimum of 1 year management experience
• High school diploma or equivalent