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SalaryJob Description:
The Payment Operations team supports our customers by providing prompt and accurate resolution for customer payment transactional issues such as refunds, chargebacks or missing payments, while protecting the financial integrity of every transaction.
This role is responsible for providing daily operational support and oversight of the end-to-end payments process primarily performed by offshore business partner.
The Analyst role will liaise with our offshore business partner on payment exception activities, aid in resolution for escalations, and consult on complex issues.
The Analyst role will also work with key internal stakeholders to address escalated issues and implement best practices to support operational efficiency and effectiveness. This role is critical in the performance and enhancement of process controls, monitors issues that arise, and works with Sr Analyst and Manager to reach resolution.
Role will also be involved in testing for projects, system enhancements, and company initiatives.
Main Responsibilities:
Key contact for offshore business partner in support of day to day payment operations.
Help improve the operational systems, processes, and policies in support of the department’s goals and KPIs.
Help enforce payment policies, procedures and strategies in support of current and new business initiatives.
Through analysis, identify anomalies, trends or other concerns and raise upwards supporting the insights driven culture.
Aid in resolution of complex customer payment issues, escalations, and incident resolution.
Assist in the creation of business requirements and testing for projects, system enhancements, and company initiatives.
Implement best practices to ensure successful processing of payments and exceptions.
Also responsible for other Duties/Projects as assigned by business management as needed.
Required:
At least 3 years relevant experience required.
Education Requirement:
Bachelors
Knowledge, Skills, & Abilities:
Cross Functional Relationships: Experience partnering with cross functional business partners/stakeholders and third-party payment/industry partners.
Microsoft Office: SME in Microsoft Suite (PowerPoint, Excel, Word, Visio, Outlook).
Organization: Strong organizational and time management skills, effectively balance multiple priorities and meet deadlines.
Communication: Superior oral and written communication skills including the ability to flex communication style and to communicate effectively at all organizational levels.
Business Process: Strong experience in documenting processes, controls, risks, and business process modeling.
Business Acumen: Demonstrated technical and business acumen with genuine interest in applying creative solutions to address challenges and opportunities within the payments space.
Preferred:
Six Cigma certs preferred.
Job Type: Contract
Pay: $40.00 - $45.00 per hour
Ability to Commute:
- Overland Park, KS 66251 (Required)
Work Location: In person
