Finance Helpline Specialist

Company	Corporate FunctionsSee more
Address	Austin, TX
Category	Accounting/Finance

Job description

• Customer focused pro-active individual who is detail-oriented, accurate, and well-organized • Demonstrates strong oral and written communication skills in English language • Self motivated and natural curiosity to learn • Strong business partnering skills and ability to establish relationships with cross-functional and global partners • Must have strong analytical, problem-solving and negotiating skills • Ability to manage multiple tasks simultaneously, while working independently in a fast paced, ambiguous environment • Proven ability to perform under tight deadlines • Flexibility with working hours to support global issues as required • Previous finance experience with a good understanding of the Accounts Payable processes

Request

Handling questions via email addressing vendor setup, tax forms and banking, and payment related issues, as well as policy, procedure, system access, and tool usage questions.
Reporting/escalating issues through the appropriate channels
Effectively communicating information with his/her team members, internal customers, and vendors alike
Diagnosing and providing a path to resolving inquiries
Proactively identifying ways to avoid recurrence of issues by suggesting process improvements
Interfacing with local team management and internal and external partners
Actively educate and promote self-service tools with our internal and external business partners.
Multitasking through multiple systems while troubleshooting with customers
Accurately logging all interactions via Apple’s CRM system
Additional responsibility as business needs dictate