Field Technician - On-Site (Chicago, Il, Us)

Work Location: On-site (Chicago, IL, US)
Department: Service Operations
Reports to: Service Operations Manager
Classification: Non-Exempt
As WithMe's Field Technician, you will work out of our corporate Warehouse location in Chicago, IL., making deliveries and service calls using a company vehicle. These deliveries will consist of the products needed for our printing and coffee solutions to our client sites which include apartments, condominiums, co-working spaces, and coffee houses in the designated area. In this role, you will be responsible for the important work of implementing our printing and coffee solutions and ensuring our users and clients have a positive experience with every order. The ideal candidate has prior experience in a customer-facing role. The position can eventually lead to assisting with technical work and installing and troubleshooting coffee and printing equipment. This role reports to the Service Operations Manager.

The Day to Day Responsibilities

• Provide courteous, helpful service to our clients
• Install, program, calibrate, and maintain bean-to-cup coffee equipment
• Troubleshoot coffee equipment both on-site and over the phone with clients
• Work with coffee equipment manufacturers via phone and/or video calls to repair machines both in the warehouse and onsite at clients' locations
• Keep proper inventory of all associated parts and tools
• Visit our customers and clients in your designated region to check on their operational status, deliver products, provide weekly and/or monthly preventative maintenance, and change water filters
• As available, support our fleet of wireless printer stations to ensure they are running smoothly and implement our solution for new customers
• Collaborate with other members of operations and customer success teams

To Be Successful

The Field Technician will operate with excellence, and as such, qualified candidates will possess:

• Located in or around Chicago, IL
• Minimum of 3+ years of customer-service-related experience
• Must have mechanical aptitude and problem-solving skills; specific equipment training will be provided
• Strong written and verbal communication skills as you will be training our clients on using and taking care of equipment
• Ability to travel within your designated region & occasional overnight travel outside of that region
• Interest and experience in coffee is not necessary but will be helpful
• Passion for coffee is helpful, but a passion for troubleshooting, diagnosing, and resolving are what is necessary to bring satisfaction from this type of work
• Basic plumbing knowledge and water line installation practices or willing to learn
• A deeply ingrained sense of timeliness and urgency to resolve problems the right way
• High standards for excellence as well as strict adherence to policies, procedures, and schedules

Essential Job Requirements

• Read work orders, and production schedules, or follow oral instructions to implement and service our equipment
• Occasional overnight travel when needed.
• Ability to obtain any certificates deemed necessary by the company
• Responsible for following general safe work practices
• Physical Requirements:
  • Ability to push, pull, and lift objects up to 65 lbs. from ground to table with the help of a hand dolly
  • Ability to push, pull, and lift objects up to 90 lbs. from ground to table with the help of another person
  • Must be able to stand, sit, squat, crouch, and reach on a regular basis
• Hold and maintain a driver's license. Have reliable transportation and be able to drive company and/or privately owned vehicle and submit mileage/maintenance reimbursements
• Ability to independently efficiently navigate and route deliveries and service calls in dense metropolitan areas.

Candidates interested in the Field Technician position should be aware of the following working conditions associated with the role:

• Outdoor Work: Field Technicians will frequently be outdoors, exposed to various weather conditions, which may include extreme temperatures, rain, sun, and inclement weather. Proper attire and safety measures are required.
• Physical Demands: This role involves physical activities such as lifting, carrying, and maneuvering equipment and materials, as well as walking, standing, and possibly climbing. Adequate physical fitness and stamina are essential.
• Travel: Field Technicians may be required to travel to different locations, including client sites, construction sites, and remote areas. A valid driver's license, access to reliable transportation, and occasional overnight travel may be necessary.
• Flexible Schedule: The work schedule for Field Technicians can vary, including weekends, evenings, and on-call duties, depending on project demands and client requirements.
• Safety Compliance: Strict adherence to safety guidelines and protocols is mandatory to ensure personal safety and the safety of colleagues and clients.
• Equipment Operation: Proficiency in operating specialized equipment and tools relevant to the field is necessary. Training and certification may be provided.
• Client Interaction: Field Technicians may interact directly with clients, necessitating excellent interpersonal and communication skills, along with a professional demeanor.
• Documentation: Accurate record-keeping and timely reporting of field activities, observations, and findings are integral aspects of the role.
• Remote Work: Depending on the nature of fieldwork, some tasks may require remote work or data analysis in an office setting.
• Team Collaboration: Collaboration with other team members, such as engineers, project managers, and fellow technicians, may be crucial to project success.
• Health and Safety: Compliance with health and safety regulations, including the proper use of personal protective equipment (PPE).
• Training and Development: Field Technicians are encouraged to engage in continuous learning and skill development to stay updated on industry trends and advancements in equipment and technology.

The Field Technician role is vital to our organization, and candidates should embrace these working conditions, demonstrating a commitment to safety, adaptability, and a willingness to contribute to our team's success in various field environments.

The Perks & Benefits
By working at WithMe, Inc., you'll be at the forefront of scaling a high-growth, early-stage company that's driving innovation.

• This role has an hourly rate of $22.00 - $32.00
• You'll get some skin in the game with employee equity
• We stand behind our core values: Performance, Customer Obsession, Candor & Transparency and Respect
• There's transparent communication from the top down
• You'll have a collaborative, smart, and forward-thinking team to share ideas with
• You'll have a direct, meaningful impact as we scale
• There are fun and inspiring in-person team events

And we've got you covered on all of the most important benefits:

• Comprehensive health, dental, and vision coverage
• 401k with match
• Short/long term disability
• FSA and HSA accounts
• Annual training and tuition allowance
• Company stock options
• Unlimited vacation PTO for full-time salaried employees and a competitive PTO policy for hourly employees.

Exciting challenges lie ahead. Join us. Let's get to work!

About WithMe, Inc.
WithMe, Inc. delivers convenient technology-powered solutions to clients and their guests, everywhere. At the forefront of innovation, we're a remote-first company that emphasizes a healthy work/life balance to let you do your best work with us. We are profitable, rapidly growing, operating in all 50 states, and ranked as one of the fastest-growing private companies in the United States in the Inc. 5000 list, two years in a row. Watch our Employee Video to learn more about working at WithMe, Inc.

Meet our brands:
PrintWithMe makes printing convenient for everyone, everywhere. We're an automated printing solution found nationwide in coffee shops, co-working spaces, and multifamily apartment building locations.

SipWithMe is specialty coffee made simple. Our mission is to provide an innovative and cost-effective automated coffee solution for multifamily, coworking, and other business verticals.

Notice of Recording
We would like to inform you that, in an effort to maintain transparency and ensure the accuracy of interview processes, all interviews conducted by WithMe, Inc. are subject to audio and/or video recording. This notice serves to inform all parties involved of this practice, which is implemented to improve the quality of our selection and evaluation procedures. All interviewees will be asked for their consent to be recorded. If an interviewee declines to be recorded, they may still participate in the interview process, but they should be aware that this may limit our ability to evaluate their performance as comprehensively as possible. WithMe appreciates your understanding and cooperation in this matter. Our commitment to transparency and excellence in our interview processes remains a priority, and we believe that recording interviews will contribute to achieving these objectives.

WithMe, Inc. firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws