Field Tech Senior Associate

Company Overview:
Req ID: 260703
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
NTT DATA's Client is currently seeking a Field Tech Senior Associate to join their team in Houston, Texas (US-TX), United States (US).
Job Description:
Client Desktop Role:
Provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers.
Responsible for installing and maintaining all works station hardware and client software.
Investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity and increased customer satisfaction.
Adhere to all processes, policies, and practices of NTT and the customer. Responsibilities include but are not limited to:
On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals.
Serve as company liaison with customer on technical issue associated with duties
Install and support both Hardware and software components for end user devices
Evaluate system configurations and software to ensure effective use of resources
Provide level 1 technical support and incident management functions
Diagnose and resolve product performance problems
Perform maintenance and repair services
Ensure customer satisfaction by advising on preventive maintenance and configuration optimization
Provide project support as needed
About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.