Field Supervisor -Commercial And Residential Cleaning

Job Description – Field Supervisor
(Please read entire job description before applying)

Overview: Are you a dynamic, detail oriented person who enjoys providing outstanding customer service and supervising cleaning teams? Are you able to work early mornings 5 am and/or evenings til 8pm.

What it takes to become a part of our Team:

You must be able to supervise 8-12 people. Ensure that all aspects of a job are completed before leaving the job. Of course, this position requires someone with cleaning experience and a knowledge of processes and procedures. Be detail oriented to provide our clients with the best cleaning experience possible.

This is for you if:

1) You believe in doing the right thing every time
2) You genuinely care about people
3) You can’t stand it when people are rude or fake
4) You get energy and satisfaction from a job well done
5) You are highly motivated, professional and care about your job and the team

This is not for you if:
1) You aren’t able to lift 30 lbs, bend, kneel and do physical type activities
2) You don’t have a valid NYS driver’s license, clean driving record or a reliable vehicle
3) You cannot be on time and are not reliable.

Essential Duties and Responsibilities:

General Items

• Ensure all employees maintain our quality of service, following safety and appearance guidelines
• Act as a backup to staff absences, including company owner, when needed and perform all duties as required for the position
• Assist with staff scheduling
• Attend and participate in staff meetings, development and training courses
• Problem Solving
• Document and report any accidents/injuries or other incidents immediately to company owner
• Ensure equipment and company property is maintained in proper condition
• Exhibit strong commitment to the service needs of our team members and customers
• Meet or exceed productivity goals for all teams assigned to superviser
• Must be able to maintain confidentiality of information
• Professionally and legibly complete all sight paperwork for the company and customer
• Uses effective time management and organizational skills with the ability to use good judgement in performing conflicting demands and managing priorities
• Complete random home/office Inspections for Quality checking
• Have computer knowledge and ability to use company systems and new systems that are integrated.
• Repair and maintain commercial cleaning equipment
• Run, operate and transport floor machines

Customer Relations

• Adapt to ever changing conditions (customer requirements, time schedules, weather, etc.) to see that assignments are completed to customer satisfaction and in the best interest of the company
• Maintain positive contact with customers regarding all aspects of job and service
• Follow up with customers to ensure job is completed above and beyond expectations
• Ensure customer satisfaction thru positive contact with the clients which may entail rechecking completed jobs to be sure expectations are met.

Employee Relations

• Motivate, coach, help train and supervise new and existing employees in all aspects of cleaning procedures and according to company policy
• Ensure all employees are working in the most productive and cost effective manner
• Demonstrate leadership and management skills when working with employees at job sites
• Display attention to detail and methodical cleaning to ensure all aspects are completed
• Be a strong leader and pay attention to different team members personalities to be better aware of best communication techniques for each individual

Requirements:

• A self-starter with the ability to work extra hours as necessary and during peak periods
• Strong work ethic, intense drive and initiative for quality and customer service
• Must have your own reliable vehicle and valid driver’s license
• Possess clean driving record, background check
• Able to stand, reach, stoop, kneel and lift boxes of supplies
• Strong communication skills to effectively work with all different employees and clients.
• Computer skills required

Pay: Starting pay $19.00 per hour - first 2 weeks. Pay then based on experience and ability to follow job description. 90 Days Probation from start date.

In addition, must understand and be excited about Emily’s Cleaning CORE VALUES, mission, vision, cleaning methods and procedures, policies, supplies and tools care and maintenance, safety and security procedures, and all other company information provided in the Employee Handbook.

Position Reports To: Office Manager

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• Dental insurance
• Paid time off
• Retirement plan

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• No nights
• No weekends

License/Certification:

• Driver's License (Required)

Work Location: On the road