Field Services Engineer

Biomedical Equipment Technician / Biomedical Equipment Engineer (work remotely when not servicing clients)

Do you possess a high technical & mechanical aptitude and love to tear things apart? Do you enjoy building long-term relationships with your customers? Would you prefer to work remotely from your home office and cover a reasonable geographic territory with low-travel (after training period)? Would you like to receive detailed, formal training (classroom and in the field) and then service, maintain and install high-end medical equipment with an industry high 99.8% uptime? If the above sounds like you, our client has a newly created position for a Biomedical Equipment Technician / Biomedical Equipment Engineer to join its team and service the Portland, OR region. Our client is a global, award-winning medical equipment manufacturing and service company that’s been built for the modern world from the ground up, with more FDA-cleared products across modalities than any other recent market entrant.

The Opportunity

We are looking for a medical imaging Biomedical Equipment Technician / Biomedical Equipment Engineer to service, maintain and occasionally install our MRI & CT scanning systems at customer sites in the greater Portland, OR area.  This position will also assist counterparts in other nearby regions as needed. If you are a self-starter, love working independently, are truly energized by breakthrough technologies, and want to play a key role in a start-up enterprise, then please read on…

• Based remotely out of your home office, provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry;
• Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products;
• Embrace new technology while leveraging core strengths in customer service and service support;
• Play a key role in new, first-of-a-kind medical imaging system product launches in the US market;
• Continually build competence in providing technical assistance and support to our customers;
• Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction;
• Responsible for installation of diagnostic imaging equipment for designated products in geographic region;
• Attend service training courses overseas and in the US as needed and work toward completion of the Client’s Professional Certification.

Requirements for the Biomedical Equipment Technician / Biomedical Equipment Engineer

• Associate’s degree in technical field and/or equivalent experience preferred.
• Ability to work remotely from your home office when not out in the field.
• Familiarity with hardware/software of diagnostic imaging equipment (MR, CT, PET, DR, etc.) and previous experience with this equipment is a plus, but is not required.
• Client strongly prefers candidates with prior military experience – especially prior enlisted veterans with electronics, avionics, or similar high-end equipment service and maintenance specialties.
• Our client will also strongly consider Clinical Engineers / Biomedical Engineers who currently support medical equipment such as respiratory, bio-medical, x-ray, infusion pumps or similar medical equipment.
• Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems;
• Strong customer communication skills with ability to effectively communicate both verbally and in writing;
• Demonstrated ability to contribute in a team environment focused on customer success;
• Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity;
• Superb customer facing skills needed for working with customers and internally at all levels. Must be able to quickly build rapport and gain respect from others;
• A flexible approach to work and travel with strong commitment to customer satisfaction and company success;
• Valid driver’s license and good driving record required;
• Ability to travel up to 50% the first 6 months to receive extensive “on the job” training in different regions and attend formal training sessions. Then enjoy overnight travel in the 10% range once fully trained.

Salary and Benefits for the Biomedical Equipment Technician / Biomedical Equipment Engineer

• Base salary range is 60k to 85k range.  The position is non-exempt and eligible for overtime pay. Position is also bonus eligible up to 5% and a Company Car is provided (or a vehicle allowance if preferred by employee).
• Benefits Include Paid time off, Medical, Dental, Vision, Group Life Insurance, Short-Term disability and Long-term disability insurance and 401(k) employer match (vesting period required)
• Note – internal job title is “Customer Service Engineer”