Field Service Training Supervisor

At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.
Responsible for overseeing the Field Services Trainers and ensuring Field Trainers deliver the highest level of customer service possible. Supervises, trains, coaches, and mentors team members. Contributes to functional strategy development. Collaborates on the development and implementation of training for new processes, procedures, products, and people.
RESPONSIBILITIES:

• Builds a high-performance team of trainers, hires, and retains the right talent in the right toles; set goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and take actions.
• Monitors individual employee performance on an ongoing basis
• Responsible for conducting formal reviews with employees under this position's supervision.
• Complete in-person training observations quarterly, with the understanding that more frequent observation may be needed.
• Demonstrates Company's values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration. Develop and deliver training programs to all ALLO Field Services associates that support and drive our culture and support our core values company-wide.
• Isolate and identify areas of improvement.
• Assist in planning and implementing new procedures promptly, allowing Field Services employees the ability to carry out their responsibilities.
• Develop the organization from a performance and culture perspective by implementing and overseeing programs that increase efficiency, strengthen associate knowledge and abilities, improve leadership, and maintain the overall health of the company.
• Work closely with the management team to identify, develop and implement strategic organizational training effectiveness initiatives that enhance associate performance, development, and engagement.
• Oversee and provide guidance to team members, as necessary, in the implementation and training of Field Services Teammates.
• Monthly meetings with Field Services Supervisors to discuss training needs and feedback.
• Complete Weekly 1 on 1's with teammates under this position's supervision.
• Attend weekly and monthly supervisor meetings and trainings.
• Lead training for teammates under this position's supervision.
• Other duties as assigned.

EDUCATION:

• Bachelor's degree preferred or equivalent experience required

EXPERIENCE:

• 5 years working with Fiber optics, CATV, Telephone or telecommunication equipment.
• Leadership experience preferred
• Experience managing operational processes
• Experience with developing team.

SKILLS / KNOWLEDGE / ABILITIES:

• Excellent Customer Service Skills.
• Strong analytical skills and ability to convey that information succinctly and clearly.
• Strong interpersonal, teamwork, conflict resolution and negotiation skills.
• Strong time management, organizational, and prioritization capabilities.
• Excellent oral and written communications skills.
• Well-versed in communicating at both the technician as well as executive levels.
• Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships.
• Excellent leadership abilities and interpersonal skills with employees, customers, and external parties and the ability to develop and drive a team-oriented operational culture.
• Ability to challenge the status quo with a focus on continuous improvement.
• Able to operate company vehicle and maintain a driver's license in good standing
• Experienced in Microsoft Office.

REQUIREMENTS:

• Raise objects up to 25 lbs.
• Raise objects up to 50 lbs.
• Remain upright on feet for extended periods
• Remain stationary for extended periods
• Ability to communicate information
• Ability to crouch and crawl
• Move on foot up to 5 miles per day
• Ability to bend, kneel, and stand
• Ability to crawl in tight spaces
• Ability to ascend/descend ladder
• Ability to carry tools and equipment
• Ability to operate a computer
• Ability to observe details at far range
• Ability to operate hand tools and equipment
• Ability to operate machinery
• Ability to work in outdoors
• Ability to work in extreme weather
• Identify different colors
• Ability to pass a DOT Physical/Certification
• Possess/maintain a Valid Driver's License
• Ability to hold OSHA 30 Certification
• 75% Travel requirement
• Ability to facilitate training in a classroom setting and 1 on 1
• Ability to maintain a training schedule

People are our passion. At ALLO, we don't treat you like a number. You're a human being.
Get ready to plug into the perks at ALLO:

• Free ALLO Service: We'll pick up the tab on your ALLO fiber internet, TV, and phone bill. Seriously!
• Retirement Plan: The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition.

ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com.
ALLO is a Drug Free and Tobacco Free Workplace.