Field Service Technician

Job Summary:

Provides product installation, preventative maintenance, and corrective maintenance (repairs) services on A/V equipment in the medical environment.

Essential Functions:

· Provides multi-step troubleshooting support on assigned service calls.

· Provides Phone Support to other FSE or Customers

· Actively involved in continuous improvement

· Participates in an on-call rotation to respond to urgent service calls outside of normal business hours.

· Assist in parts shipments as needed.

Specific Required skills/knowledge:

Requires excellent customer service and communication skills.

Required Technical Competencies:

· Ability to troubleshoot to the FRU level.

· Experience servicing electro-mechanical and medical device products.

· Familiar with the use of common service tools including vacuum/pressure meter, frequency counter, and digital multimeter.

· Able to work in an environment that requires standing up to 8 hours a day.

· Requires bending, stooping, twisting, crawling, climbing, and other physical activities.

· Able to lift 50 lbs. both assisted and unassisted.

· Proficient understanding of Cable Media; can distinguish the difference between Coax, HDMI, USB, ca5-6, etc…

· Able to mount AV equipment(speakers or monitors)

· Knowledgeable with AV Equipment including control systems, audio consoles, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and DVRs.

Secondary skills/knowledge:

· Requires travel up to 80% of the time (home on weekends)

· Experienced booking and tracking own travel and expenses.

· Ability to rent a car.

· Strong computer skills with proficiency in Microsoft Office, including Word and Excel.

Bonus Experience/Skills:

A/V experience

CCTV experience

CompTIA A+ Cert