Low-Voltage Alarm Service Technician

Job Summary:

This is a great position for those who are experienced in the alarm, security, and/or low-voltage industries or for those who would like to start a career in the security/alarm/low-voltage industry.  This is a field service position. The Service Technician is responsible for maintenance and repairs to CCTV, access control, burglar alarm systems, and other related equipment for ADS customers. The technician is expected to work independently and perform all work up to the ADS quality standards.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Alarm Detection Systems is an EEO employer.

Company Benefits:

We believe in providing a generous, comprehensive benefits package that includes:

• Health, dental, vision, and life insurance
• 401(k) plan with a company match
• Paid Parental Leave
• Company-paid short-term disability
• Company-paid vehicle
• Company-paid cell-phone
• Tool allowance
• Paid time off and holidays
• Company summer outing (Friends and Family welcomed!)
• Tuition reimbursement
• Employee discount
• Employee assistance program
• Work-life balance
• Continuous professional growth

Education/Experience:

• Technical/vocational degree or related experience is preferred
• 2 years minimum experience with electronic troubleshooting is preferred
• 2 years of basic electronics experience is required

Essential Functions and Responsibilities:

• Maintain, test, and repair residential and commercial burglar and fire alarm systems
• Responsible for the diagnosis and service of control panels, door contacts, motion detectors, fire-initiating devices, fire notification devices, and all other equipment related to the customer’s account
• Responsible to instruct the customer in the proper use of their system
• Clearly document all service tickets
• Maintain the ADS company vehicle, inventory, cell phone, and ADS tools
• Communicate necessary information with the department manager, co-workers, and routers
• Follow safe work practices to ensure a safe work environment for themselves, co-workers, and customers
• Be prepared to work and drive in all types of weather conditions
• Responsible for night calls on a rotating schedule. The rotation schedule will vary based on the number of techs in the department in the rotation at any given time
• Responsible to read and follow all policies and procedures as outlined in the ADS Employee Handbook
• Responsible for onsite duties as assigned
• Must be punctual and adhere to attendance standards
• Adhere to all company policies and procedures
• Other duties as assigned by management

Knowledge/Skills/Abilities:

• Burglar and Fire alarm equipment knowledge
• Ability to read and understand schematics
• Electronic troubleshooting using Digital and analog Volt/Ohm/Amp meter
• Troubleshooting skills; AC/DC voltages, field wiring, control panel diagnostics
• Basic computer skills, use of a laptop and Microsoft Office
• Customer Service skills
• Detail oriented with the ability to maintain accurate records Self-motivated and the ability to work independently

Licenses/Certifications:

• Maintain a driver’s license, maintain an insurable driving record, and be capable of driving on company assignments