Address
SalaryWE HIRE CHAMPIONS!
Join Visual Edge It, where technology meets excellence. We’re embarking on a mission to build a winning team, and our partnership with the Pro Football Hall of Fame exemplifies our dedication to achieving greatness. As a member of our team, you’ll not only contribute to groundbreaking projects but also have the chance to showcase your skills and be recognized for your achievements.
With over 20 years of experience and a nationwide presence, Visual Edge IT provides unbeatable managed IT services, cybersecurity solutions, and document workflow innovations.
Join our team of over 1,000 passionate professionals and become a game-changer in the world of technology. With a focus on employee empowerment and a supportive work environment, Visual Edge IT is where champions thrive and new heights are reached.
Field Service Technician Job Summary
Responsible for repair and proactive service of Office Equipment and excellent customer service.
General Duties
- Responding to service requests in a timely and professional manner.
- Maintaining equipment to the highest standards.
- Participating in on-going training and obtaining industry certifications.
- Provide customers with the highest level of service with prompt responses and effective communication.
- Maintaining and remaining accountable for car stock inventory.
- Developing and maintaining cooperative working relationships with all necessary departments to ensure all daily interactions are handled in a seamless fashion.
- Ability to multi-task.
- Ability to work independently and without constant supervision.
- Accurate and timely completion of reports and documentation.
- Some travel is required.
Job Qualifications
- Minimum 1 year related industry experience
- Effective customer relations
- Self-disciplined and organized
- Must be able to lift 50 lbs and have a clean driving record.
Competencies
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
- Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
- Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
- Attention to detail
At Visual Edge IT, we are proud to provide:
Work-Life Balance
We promote a healthy work-life balance for employees by offering competitive pay, PTO, and seven paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Career Path
We encourage growth from within. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer Medical, HSA, Dental, Vision, Short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $25k life insurance policy at no cost to our team members.
401K
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
