Address
Form of workJob Description
- Advanced knowledge in infrastructure projects, operations systems, and data analytics.
- Assisting with troubleshooting issues using remote management software (LogMein, TeamViewer).
- Testing, troubleshooting, and diagnosing computer error messages and failures.
- Strong Knowledge in PC refreshes/ PC Imaging and deployments
- Proficiency in the following technologies: Microsoft Office 365, VPN, Virtual Machines, Knowledge on Network, Printers, Remote Connectivity products, Security.
- Good Understanding Mobile device management and enrolling IOS and Android devices and troubleshooting enrollment.
- Understanding of technology offerings and businesses supported.
- Ability to identify problems, troubleshoot, and deliver strategic solutions to clients.
- Genuine interest in continuous feedback, learning, and growth opportunities.
- Effective collaboration and communication to achieve common goals and maintain a company standard of excellence.
- Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis.
- Escalate issues to next level support if needed.
- Work with the team and create Technical Knowledge Base article.
- Strong analytical and problem resolution skills.
- Proficient in Ticketing Tools preferably ServiceNow and Remedy tool.
- Knowledge of Vendor Management.
- Knowledge of Commissioning & Decommissioning of assets.
