Field Service Technician

Job Summary: The Field Service Representative, reporting to the Field Service Manager, plays a pivotal role in overseeing the assembly of company-renovated pumps at customer sites. This position requires approximately 40% travel to ensure the fulfillment of customer installation requirements. The representative serves as the primary customer contact, acts as a technical resource, and resolves inquiries to provide exemplary customer service. In addition to assembly duties, the role involves disassembling and reassembling pumps, serving as a lead on specific projects, and completing necessary paperwork.

Essential Duties and Responsibilities:

1. Primary customer contact for overseeing the assembly of company-renovated pumps at customer sites.
2. Travel to customer sites, constituting approximately 40% of work time.
3. Disassemble and reassemble pumps as needed.
4. Act as a technical resource to address and resolve customer inquiries and problems.
5. Perform assembly activities as directed and complete special projects as assigned.
6. Maintain and complete all required paperwork, final reports, records, etc.
7. Follow safety and work regulations, including the use of required protective clothing and equipment.
8. Work overtime on short notice as required.

Protective Clothing/Equipment Required: Safety glasses, shoes, and hearing protection as needed. Compliance with all PPE and customer safety requirements when working at their premises.

Supervisory Responsibilities: May lead specified projects, directing, observing, and training assigned personnel. Provide project status updates to Company management and customers. Escalate issues to management when necessary.

Qualifications:

• Education/Experience: High school diploma or GED; one to three years of related experience preferred, or a combination of education and experience.
• Language Ability: Ability to read, analyze, and interpret technical documents and communicate effectively with customers and colleagues.
• Math Ability: Basic mathematical skills, including the ability to work with fractions and proportions.
• Reasoning Ability: Ability to solve practical problems and interpret instructions in various forms.
• Computer Skills: Proficiency in Word Processing, Spreadsheet, Inventory, Manufacturing, and Scheduling software.
• Certificates and Licenses: Successful completion of lift, crane, and OSHA training post-hire.

Other Skills and Abilities:

• Operating standard business machines (computer, telephone, fax machine, photocopier).
• Operating a variety of small hand and power tools, precision measuring devices, lift equipment, and cranes.

Work Environment: Frequent exposure to moving mechanical parts, occasional exposure to fumes, airborne particles, outdoor weather conditions, extreme heat, and risk of electrical shock. Loud noise levels are typical.

Physical Demands: Regularly requires talking, hearing, walking, standing, and using hands. Occasional sitting, reaching, climbing, balancing, stooping, kneeling, crouching, or crawling. Frequent lifting and/or moving up to 25 pounds; occasional lifting and/or moving up to 40 pounds.