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Salary***Position in Phoenix, AZ & Surrounding Areas***
Job Duties:
- Performs client-site servicing, repair and/or installation of company product(s).
- May include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking.
- Provides technical support to customers on operational or maintenance aspects of system equipment.
- Serves as customer contact on technical and service related problems.
- Diagnoses mechanical, hardware, software and systems failures using established procedures.
- Determines most cost effective repair/resolution to minimize customer downtime. Reports for analysis of product failure trends and service ability issues.
Qualifications:
- An understanding of and experience with troubleshooting computer software and hardware technologies
- Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
- Promptly respond to customer/management request and feedback.
- Proven self-starter with motivation and ability
- Great organization and time management skills that allow you to handle
- multiple responsibilities efficiently and promptly
- Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime
- Ability to prepare and analyze reports to identify product failure trends and
- service ability issues
- Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
- On occasion climbing ladders
- High School Diploma or equivalency
- Pass background check and a clean driving record (No more than 3 speeding tickets in the last 5 years).
Pay Rate: $18.50/hour
Schedule:
This role will work weekends on a rotating schedule every other weekend. This role will also require you to be on-call to cover other areas if needed.
If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and preventative maintenance needs appeals to you then we’d love to hear from you at Scientific Games. We are hiring Field Service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Customer first focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, vehicle, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.
Job Type: Full-time
Pay: $18.50 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- On call
- Rotating weekends
Application Question(s):
- Are you ok with the posted pay, schedule, and location?
- Must be able to pass a background check and a clean driving record
Education:
- High school or equivalent (Required)
Experience:
- Hardware Repair: 1 year (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: On the road
