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Form of workField Service Technician I
Join our dynamic service team for this entry level Field Service position. Depending on your assigned territory, you will
provide services, repairs and technical maintenance for ATM's, retail point of sale (POS) equipment, locksmithing,
Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. Our training consists of on the-job mentoring as you might expect, but also formal classroom, virtual and self-paced training for extensive learning opportunities.
You are responsible for:
-Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electro mechanical repair.
-Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing
locks)
-Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
-Inspecting products for correct operation and resolving noted issues and/or escalating according to established
procedures
-Prioritizing and planning service calls
-Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory
-Contacting the customer with the estimated time of arrival
-Working with customers to ensure satisfaction with service delivery and understanding of product functionality
-Following key/alarm/combination control processes in assigned area of responsibility
Requirements:
High school Diploma (or equivalent)
Have a valid driver's license and driving record that satisfies DN's fleet requirements
Successfully complete background check (drug screening, no .)
Drive your personal vehicle for the first 90 days to job sites (mileage will be reimbursed
