Field Service Technician

Service Technician

Pollock Orora is seeking a Service Technician.

Summary of Role and How You’ll Fit In

This position is responsible for the servicing and/or tracking of machines and parts.

This position reports to: Operations Manager

Location: Grand Prairie, TX

FLSA Status: Non-Exempt

Key Responsibilities

• Responsible for the maintenance and repair of customers’ equipment as required.
• Responsible to maintain service vehicles inventory stock. Properly separating the stock inventory and expense items, with appropriate item numbers.
• Request parts to replenish the inventory for the vehicles and/or to service a customer machine.
• Responsible for completing the TSWO in it’s entirely, to ensure proper billing and allocation of stock.
• Set-up demo equipment in showroom.
• Prepare customer sample packages per salesperson request.
• Responsible for turning in the completed TSWO to the office on a weekly basis.
• Performs other duties and/ or responsibilities as assigned.

Requirements

Qualifications:

Education and Experience:

• High School diploma or General Education degree (GED)

Knowledge, Skills & Abilities:

• Knowledge of electricity, schematics, and PLC’s.
• Demonstrate mechanical abilities
• Ability to read and comprehend instructions, product specifications and memos.
• Ability to write correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other employees of the organization.
• Must read, write and speak English.
• Ability to add and subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reason ability to apply common sense and understanding to carry out instructions furnished in the following format written, oral or diagram form.
• Ability to resolve problems.
• Ability to use MS Office and PC skills.
• Ability to use RS Logix or equivalent ladder logic program and interface and alter programs running in PLC’s.
• Ability to use hand tools and major/minor power tools, and read schematics and use a multi meter.
• This position requires the ability to demonstrate the following competencies:
• Business Mastery
• Integrated Leadership
• People Development
• Change Management
• Intellectual flexibility & technical acumen

Physical Demands & Work Environment

• Please refer to Job Analysis

The physical demands and work environment are representative of those a team member encounters while performing the essential duties. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Please reach out to careers@ororagroup.com for additional support and guidance

About Us

At Orora Packaging Solutions, we believe our packaging touches lives. Together, we deliver on the promise of what’s inside. We help customers develop optimized packaging solutions that transform the packaging experience. From custom packaging design and packaging materials to prototype development and manufacturing, packaging automation and equipment, kitting and fulfillment, global sourcing, and full service warehousing and logistics, our packaging consultants develop cutting-edge, innovative solutions that take a product from concept to consumer.

Our Culture

We believe in a fostering a culture of excellence - based on our Values (what we stand for), Vision (what we want to achieve) and Behaviors (everyone performing to the best of their ability).

What We Value

We value Teamwork, Passion, Respect and Integrity. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers’ expectations.

Our Vision

Our vision is to be the industry-leading packaging solutions and displays company

How We Behave

We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don’t need to be accountable for a team to be considered a leader. At Orora leadership is encouraged at every level, within the team.

What We Offer

Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families. Here's a sample of the benefits we offer:

• Medical
• Dental
• Vision
• Generous PTO
• 401(k) with a Company Match
• Flexible Spending Accounts
• Employee Assistance
• Group Life and AD&D
• Voluntary Life and AD&D
• Group Short-Term Disability
• Group Long-Term Disability

Equal Employment Opportunity Statement

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions

If you are interested in applying for employment with Orora Packaging Solutions and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team for additional support and guidance

Recruitment Agencies

Orora does not accept unsolicited agency resumes. Orora is not responsible for any fees related to unsolicited resumes.

Solicitation of Payments

Orora does not solicit payment from our applicants and candidates for consideration or placement.

#IND2

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Outdoor work
• Warehouse

Work Location: On the road