Field Service Technician

Grow, flow and glow with Cimcorp! Come share our passion!

Cimcorp USA Inc. is looking for a Field Service Technicianto join our team. This role is a combination of working in the Warehouse in Alpharetta and traveling to Customers Site.

40 years of experience brings confidence and the boldness to think in a new way. Although we work with passion on the challenges facing our customers, we never lose our sense of humour or forget the importance of good team spirit. We are not robots, even though we work with them! We believe that being different is an asset, and we are always seeking ways to enhance each employees’ experience. We understand the value of our employees and strive to maintain employee satisfaction and its contribution to productivity and quality services.

We look to recruit individuals who value professionalism, honesty, integrity and teamwork. This includes people who are creative, highly skilled, hands-on, and interested in a challenge

Job Description

Under the direction of the Service Manager, the Field Service Technician is responsible for delivering hands-on support at customer sites across the United States. This role will contribute to the delivery of Customer Support Services to our customers and help foster long-term profitable relationships with our customers.

DETAILS OF DUTIES:

• Oversee mechanical installation of equipment at customer locations performed by local contractors.
• Perform assigned customer related preventative maintenance services as set out in Service Level Agreements with individual customers.
• Provide customer training on systems purchased by Cimcorp customers.
• Liaison with customers to provide solutions through system troubleshooting & diagnostics
• Create formal Field Service reports in a timely manner proceeding site visits which outline the findings of the visit.
• Deliver hands-on support and service at customer site occasionally at short notice.
• Frequent interaction with our manufacturing facilities in both Canada and Finland
• Extensive travel primarily in North America, and on occasion globally
• Ensure all Cimcorp health and safety policies, procedures, and responsibilities are followed during all work activities both at the installation site, and at Cimcorp USA Inc.
• Perform other related duties as assigned.

SKILL/KNOWLEDGE REQUIREMENTS:

• Strong customer focus and the ability to relate well to customer needs. Previous experience in a customer service environment would be an asset.
• Knowledge of automated machinery operations in an industrial environment would be an asset.
• Ability to use computers diagnostic tools and basic computer skills.
• Ability to prepare detailed Field Service reports.
• Strong ability to read mechanical drawings and possess assembly and maintenance skills. Fabrication and machine shop skills and/or electrical knowledge would be considered an asset.
• Ability to train customers on mechanical systems through effective communication, demonstration, and formal instruction.
• Demonstrated ability to work independently and as part of multi-function team.
• Excellent interpersonal and communication skills; ability to deal courteously and effectively with all levels of staff, the public, customers, partners, and any other potential stakeholders.
• Problem-solving skills, discretion, and demonstrated ability to exercise good judgment when handling confidential/sensitive information and communicating with customers regarding controversial matters.
• Effective organizational, time management, and multi-tasking skills, with ability to prioritize work to meet customer service standards and deadlines without compromising service.
• High degree of accuracy, and attention to detail.
• Proficiency in Microsoft Word and Excel, Outlook, and the Internet.
• Spoken/written knowledge of additional languages an asset.
• Availability to travel and work flexible shifts including overtime as required related to the installation, training, and service requests of customers.

QUALIFICATIONS/CERTIFICATIONS:

• Associate Degree in Industrial Maintenance Technology or equivalent combination of education and experience.
• Minimum of 3 years of experience in industrial automation/robotics

TRAVEL REQUIREMENTS:

• Travel is required for this position, up to 50%
• Valid driver’s license, passport and non-restrictive travel ability to market countries are requirements for this position.

WHY SHOULD YOU JOIN OUR TEAM?

• Competitive compensation packages
• Employee Group Benefits Plan (including health and dental coverage, life insurance, long-term disability)
• Tuition reimbursement program
• Flexible working hours
• Travel opportunities
• Growth and professional development opportunities
• The opportunity to join one of the largest material handling companies in the world

ABOUT CIMCORP USA, INC.:

The Cimcorp Group are pioneers of automated robotic solutions for intralogistics. As architects of intralogistics, we optimize our customers’ material flows in warehouses, distribution centers and tire manufacturing facilities. As well as being a manufacturer and integrator of pioneering material handling systems for the tire industry, we have developed unique robotic solutions for order fulfillment and storage that are being used in the food & beverage, retail, e-commerce, fast-moving consumer goods (FMCG), and postal service sectors. In addition, we offer comprehensive customer support services.

To strengthen our existing foothold in North America, we have established a sales and service facility in the Alpharetta, Georgia area in early 2016. As we continue to build a team of Field Service professionals, be one of the next employees to join our team.

Job Type: Full-time

Job Type: Full-time

Salary: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Application Question(s):

• Are you located In Alpharetta, GA?

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person