Field Service Technician

SDS Automation
Thornton, CO

Position:
Field Service Technician

Benefits Offered:
Salary, 16 days of Paid Vacation and 9 observed holidays, Health, Vision, and Dental Insurance, 401k

Description:

SDS Automation is a dynamic, international manufacturing company with offices in Thornton, CO; Irvine, CA; and Seoul, South Korea. SDS Automation provides automated equipment sales, installation, parts, service, and technical support to our signmaking and steel rule diemaking customers throughout North America.

We are seeking a full-time Field Service Technician to perform machine installations, provide on-site service, and remote technical support to our customers. Comprehensive training on our equipment will be provided. Field service at customer sites can be up to 3 weeks per month; occasional weekend travel required. This is a great opportunity to accumulate airline miles and hotel points to pay for personal vacation getaways.

Responsibilities:

· Conduct customer-site installation and training on new equipment

· Conduct customer-site maintenance, troubleshooting, repair, and training on existing equipment

· Provide remote support, diagnostics, and training

· Support the internal SDS Automation team while not traveling:

o Engage in providing tech support to SDNS customers from 8am-5pm M-F

o Actively engage and participate in the development of training and technical support documentation, training videos, demonstration videos, tutorials, etc.

o Perform local service visits and installations

· Any other activities not specified above as directed by management to help support SDS Automation and/or its customers

Qualifications:

· Interpret mechanical engineering schematics and electrical schematics.

· Ability to work with minimal supervision while using their own technical judgment regarding complex tasks

· Knowledge of AC and DC electrical systems

· Clear written communication abilities for filling out repair, install, and service documentation

· PC troubleshooting skills

· Knowledge of servo and step drive systems is a plus

· Knowledge of hydraulic and pneumatic systems is a plus

· CAD experience is a plus

· Ability to lift at least 75 pounds

· Ability to stand on a concrete floor for a whole shift

· Have, or able to obtain a driver’s license and passport

Safety Requirements:
At office and customer site, follow all safety requirements, procedures, and protocols.