Field Service Technician

Benefits Offered: 401K, Dental, Life, Medical, Vision 

Employment Type: Full-Time 

Why Work Here?: Our company has competitive wages, full benefits package, and excellent training and development opportunities.  

Summary: The Field Service Technician travels extensively to repair, maintain and startup specified KHS USA high speed filling and packaging machinery. The FST provides a communication link between the customer and the company to ensure excellent customer service. Requires residence within one hour of a major airport. This position would not need relocation.  

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Receives trip assignment from inside schedulers; makes travel arrangements to arrive on time according to customer requirements 
• Interviews customer to determine machine problems; performs basic troubleshooting on machine functioning; verifies where problem is located  
• Performs hands-on electrical and mechanical troubleshooting and repairs on specified KHS USA machines to insure machine is functioning correctly according to specifications; coordinates with customer and Parts department to order any needed parts 
• Troubleshoots and modifies or edits programs of Programmable Logic Controller’s (PLC). 
• Audits and documents missing or bypassed safety devices on KHS USA machines and replace or repair. 
• Trains customers for successful operation and maintenance; may show operators how to do changes for different size or format packaging; provides preliminary invoice for customer signature  
• Works under the direction of senior technicians to start-up new machines, checks power system and wiring; observes lockout tag out process to check machine components functionality; establishes that product is moving through properly; communicates with internal staff to solve technical problems or project issues. 
• Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with internal staff to report on service activities. 

Education & Experience: BS in Computer or Electrical Engineering (preferred); 3 year electrical and mechanical experience.