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The Library Technician is responsible for providing circulation services to Midwestern University patrons. As the main customer service face of the library, this individual is a major information point for the whole campus, answering questions from all students, faculty, and staff in person, by phone, by live chat, and by email.
Shift hours
This position works 18 hours per week:
- Thurs: 8:00pm-12:00am
- Fri: 6:00pm-10:00pm
- Sat: 6:00pm-10:00pm
- Sun: 5:30pm-12:00am
Essential Duties and Responsibilities
- Perform circulation desk duties as required
- Provide excellent customer service through patron assistance and interaction (in person and virtually)
- Make study room reservations using an online room reservation system and enforce study room policies and procedures
- Maintain the physicality of the library proper including the troubleshooting of computers, printers, copiers, and scanners
- Straighten shelves and maintain the cleanliness of student study spaces, including but not limited to wiping whiteboards and computer monitors
- Sustain a flexible work schedule, which may include occasionally covering additional shifts as necessary
- Assist Access Services Supervisor with development of workflow and procedures for Circulation
- Participate in special projects and complete other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable in-person attendance. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
The individual must have a Bachelor’s degree or Library Technical Assistant Certification with 1 year of related experience or an Associate’s degree with 2-3 years of related library experience is required. A Bachelor’s degree with 1 year of related experience is desired. Experience working in a team and customer service-oriented environment. Excellent customer service, written and verbal communication skills.
Computer Skills
Computer proficiency in MS Office (Word, Excel, Outlook), Integrated Interlibrary Loan Systems (ILLiad, Docline, OCLC), and Library ILS systems. Familiarity with general database functionality.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to climb or balance. The employee is regularly required to stand, walk, stoop, kneel, crouch or crawl. The employee is frequently required to sit, use hands to handle or feel, reach with hands and arms, talk and hear. The employee must frequently lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.
We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days. We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.
Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.
