Address
Form of work
Job Summary:
- Installs, maintains and services company and/or multi-vendor equipment at customer locations in response to assigned service calls within established service level agreement timeframes.
- Possesses basic customer service communications skills to maintain positive customer relations.
- Installs, maintains and services assigned equipment at customer locations.
- Performs diagnostics and testing of ATMs to ensure performance SLAs and Service quality meets/exceeds established specifications.
- Enlists the assistance of more experienced technicians, lead technicians, and/or technical support when required to resolve complex problems.
- Utilizes the Burroughs Process (PAIR-CPR) to deliver high-quality service.
- Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
- Takes responsibility for potential or desired follow-up services or problem escalation.
- Maintains parts inventory with high degree of accuracy.
- Maintain service keys in secure manner.
Knowledge, Skills and Abilities:
- Technical
- Understands and executes written and oral instructions.
- Maintain basic PC skills - Capable of copying/saving files, pinging networks
- Ability to operate a multi-meter to measure voltage, amperage, and resistance.
- Ability to successfully complete training on electro-mechanical equipment serviced in geographical territory.
- Must have valid driver’s license and maintain “approved” driver status; have and maintain a reliable vehicle with appropriate insurance, if driving own vehicle; or maintain company vehicle according to established schedule and policies
- Ability to operate basic hand and power tools.
• Behavioral
- Builds Trust
- Problem Solving
- Communications
- Customer Service
- Team Orientation/Collaboration
- Quality Orientation/Attention to Detail
Education and Experience:
- This is an entry level position for new inexperienced Service Technicians and/or Service Technicians who have first line maintenance as their primary role, or Service Technicians who have 1-2 years of experience servicing electro- mechanical equipment.
- Must hold a valid US driver’s license with clean Motor Vehicle Report (MVR).
- High school diploma or GED.
- Demonstrates mechanical, technical, electronic aptitude.
- Some technical school training preferred, but not required.
Physical Requirements and Working Conditions:
- The Service Technician operates in Field Service environment covering customer/client locations in designated districts.
- Client locations can include both indoor/outdoor environments where technicians can be exposed to varying weather conditions
- Travels by car, van or public transportation to various assigned customer locations.
- Must be able to work a flexible work schedule. Hours may include mornings, evenings and weekends as required to meet the needs of our customers.
- Overtime may be required on occasion.
- Ability to operate and climb on a step ladder
Compensation:
For this role our hourly wage range is $18.00 to $27:00 depending on relevant experience.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice depending on company/client requirements.
