Inside Service Technician

Job Classification:     Inside Service Technician

Department:              Service

Positions Available:   1

Duties:  Provide technical assistance and support to customers

with analysis, diagnosis, and resolution to customer satisfaction. This person

will be the first responder to inbound customer calls to the tech line call

loop.  Document all pertinent identification information including, name,

company, machine, model, serial number, nature of problem, time of call, and resolution. 

Assist in development of IPs, TSP, technical manuals and service bulletins. Communicate all

engineering, assembly and quality issues learned from customer interactions

through the service manager to be addressed in MRB meetings. Research required

information using available resources.

QUALIFICATIONS:

Education/Experience: 

1-2 years in heavy equipment

industry as Service Technician preferred; vocational mechanical preferred.

Other Qualifications:  Excellent verbal and written

communication skills; extensive knowledge of Snorkel products; knowledge of

hydraulic and electrical systems; and understanding of parts/service manuals. Bilingual

in Spanish preferred. Proven analytical and problem solving abilities and an aptitude

to effectively prioritize and execute tasks in a high pressure environment. Effective

listening skills. Ability to absorb and retain information quickly. Self-motivated

and fast paced personality with serious work ethic. Excellent organizational

skills. Outstanding computer skills required (MS Windows, MS Office), expert

skills in Excel and Access a plus.

Snorkel is a global manufacturer of aerial work platforms (AWP). Founded in 1959, Snorkel is known for producing simple, reliable and robust lifts from six manufacturing plants around the world.