Field Service Technician

SUMMARY

This Field Service Technician (Kearny, NJ) is assigned to a specific thermal heavy equipmet project in the Rail Industry. Customer callouts, manage / inspect subcontractors work, provide technical service, repair support, troubleshoot issues and offer technical knowledge, as necessary. To be successful in this role there is a high degree of technical acumen and empathy in understanding the customers situation and efficiently resolving the issue with minimal interference to the customer's normal course of business. On site work at the customer is required and ability to adapt to the work environment respecting the customers policies and providing high-quality service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Dispatched to the customer to complete mechanical changes to the product.
• Positive communication with the customer communicating tasks to be completed and timing.
• Work independently, efficiently and quickly following all provided work instructions for completing the repair/replacement.
• Inspecting the product for any other issues and or troubleshooting to ensure all required work has been completed to the satisfaction of the work instruction and/or customer.
• If requested, provide technical training on the repair and how the customer may improve life expectancy of the product.
• Prepare and submit service reports for every day of every visit.
• Present oneself in accordance with company values.
• Stay current on the products and maintain high technical competence of the manufacturing and quality processes.
• Proactively interfaces with other departments; engineering, quality, production, and sales.
• Supervise and organize 3rd party companies during their work on the specific equipment to ensure all required work has been completed to the satisfaction of the work instructions.
• Check and inspect work done by 3rd party companies according to the work instructions.
• Participation in internal and external customer meetings.
• Daily online documentation reporting status of work completed.
• Monitoring the status of the work to be completed.
• Ensures work environments are safe, organized, and meet legal obligations.
• Performs other duties as required and/or requested.
• This role is at a customer field location NJ-Transit located at 1148 Newark Turnpike Kearny, NJ 07032. The environment is impacted by environmental conditions to include colder working temperatures in the winter and extreme heat in the summer. Standing and walking more than 5 hours. Noise levels may be elevated in some work centers, protective shoes and visual protection required, PPE is available and provided by the company.

QUALIFICATIONS:

• Successfully pass the NJT safety test, must be completed and badge received prior to being onsite.
• High school diploma or GED
• Relevant technical certificates.
• 4 years' work experience as a Field Service Technician with subcontractor management.
• Mechanical Skills in Hydraulics, Pneumatics, Electrical, and multiple areas of the manufacturing process.
• Certified Welder and/or Customer Service experience desired
• Proactive communication (verbal and written).
• Problem Solver - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Ability to create reports according to customer requirements using MS-office tools and share them with the team out of a mobile office environment.
• Ability to read product and technical drawings, as well as write and present detailed service reports.
• Strong personality skills, able to 'read the room' and adjust their behavior to promote positive communication.
• Excellent attention to detail, conscientious and diligent.
• Ability to travel and work according to a changing schedule.
• Excellent time management skills

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