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Form of workLG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good"! As a global leader, we strive for greatness not only in the products we make but in our people.
That is why we are currently seeking the newest innovator to join our dynamic Customer Service team as Field Service Technician (DMST) located in Stockton, CA.
*All candidates must be able to work coverage in the Stockton, CA metro areas.
What we can offer you:
Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach
POSITION DESCRIPTION:
LG Direct Mobile Service Technicians (DMSTs), are responsible for delivering an exceptional customer experience while servicing our products in the home. Our full line technicians diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect.
POSITION PERKS:
- Monthly bonus potential based on performance
RESPONSIBILITIES:
- Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance
- Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG
- Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances
- Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts
- Immediately and accurately process paperwork and perform data entry upon completion of each job
- Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home
- Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)
MINIMUM REQUIREMENTS:
- Minimum 1 year experience in a technical role (Field Service preferred)
- Experience repairing major appliances preferred (Refrigeration/sealed systems, cooking, cleaning products)
- Experience in the use of tools, and diagnostic test equipment
- Ability to properly trouble-shoot, diagnose, repair and document product/system issues
- Valid Driver's license in good standing
- Ability to obtain appropriate EPA Certification
- Meet physical requirements generally associated with Field Service repair such as continuous bending and lifting up to 50 pounds
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
