Address
Form of workField Service Tech - Contract to Conversion - Rate will be $20 - $21
IN Person, supporting 7 Lowe's Retail locations on a weekly basis. South Bend, IN is the centralized point for this area.
Hardware Support and Customer Service What will the work schedule be for this position? (M-F? 8-5? Overtime? On-call?): M-F/8-5 with 1 hour lunch How many overall years of experience should this person have? Must have at least 1 Year Do they need any specific certifications or education? COMPTIA A+ certification would be nice. If contract to hire what is the conversion rate? If Converted, $21.00 / Hour How many miles per day will the contractor be driving? Varies (50 - 125+) What is the exact work location or city, state, zip? STORE 0046- 1300 MALL DRIVE BENTON HARBOR MI 49022 STORE 0071- 2219 RIETH BLVD. GOSHEN IN 46526 STORE 0200- 4660 GRAPE RD MISHAWAKA IN 46545 STORE 1860- 2055 SOUTH 11TH STREET NILES MI 49120 STORE 1956- 1100 PILGRIM LANE PLYMOUTH IN 46563 STORE 2593- 250 WEST IRELAND ROAD SOUTH BEND IN 46614 STORE 2942- 110 COUNTY ROAD 6 W ELKHART IN 46514 How soon will candidate review and interviews start? Will start reviewing as soon as possible
As a Field Service Technician, your role will include unparalleled technical support for our national home
improvement retail client, allowing them to experience the best support available within the industry.
The candidate shall be a self-starter, have exceptional customer service proficiencies and ability to use
communication as an expansive tool to achieve an excellent customer experience. The candidate must
conduct their efforts in a professional, businesslike manner and effectively communicate, as well as
provide continuous quality in their daily task achievements. The candidate will be self-motivated with
excellent time management skills, with the capability to complete projects ahead of schedule. Candidate
will support clients IT/Data problem tasks, provide prompt action, and deliver support and resolution for
daily technical requirements. The candidate will be consistent with documentation, tracking and
monitoring issues, providing notes and feedback as well as make in-field decisions for a positive result.
Exceptional Customer Service and relationship building competence
Travel within a radius of up to 125+ miles daily in a specific route
Areas include retail locations in Texarkana, Mount Pleasant, Sulphur Springs, Greenville,
Lognview, and Marshall.
Understand AC/DC and backup power concepts
Excellent time management and reporting skills
Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
Manage triage, troubleshooting and resolution to client scope on IT equipment
Occasionally works at heights of 20' to 25', lift equipment training provided
Document efforts, issues and resolutions, close cases/tickets daily
Experience desired in copper and fiber cabling and various terminating connectors
Proficient communicator with emotional intelligence insight for explaining IT terminologies at
the client's level of understanding
Insight to POS, PC, Printers, Thin Clients, AP's, Servers, Network switch equipment
Job Description
Able to lift 25 lbs
Who You Are (Qualifications)
One year IT technical support experience
CompTIA A+ (Required)
Net+ CompTIA certification preferred
Driver's License (Required
