Field Service Tech Iv

Title: Field Service Tech IV

Location -Bellevue, NE

Job description:

The Field Service Technician providing service and customer support during onsite, remote, and during field visits. Managing all on site installation for both computer hardware and software, repairs, maintenance, and test tasks. Diagnosing errors or technical problems and determining proper solutions, troubleshooting, repair, and client training of devices in an assigned location.

Job Responsibilities:

Provide customer service and support to site

Manage all on-site installation, maintenance, repairs, and testing tasks to ensure proper documentation of all related processes.

Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.

Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers.

Satisfy customer needs by making appropriate recommendations and briefings using appropriate field automation systems, procedures, and protocols.

Establish assistance by studying system requirements, including ordering, and gathering essential components and parts, completing the installation, and performing quality assurance tests.

Maintain customer satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements.

Skills Required:

Customer Service Experience, MS Win10 & Win 11 with knowledge of Win 7, MS Office applications, MS Teams, working knowledge of Cisco VoIP phones.

Experience Required:
3 years' work experience or equivalent experience

Education Required:

High School Diploma