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SalaryThe Balance of Plant Specialist is part of the Commercial Program Management Team. The team is responsible for the developing and improving processes and procedures that support the Field Service on Tesla’s Energy Products in North America. Team provides direct support to Field Service technicians in the field to complete their service.
The primary role of the Field Service Support Engineer will be to organize, prioritize, track and report on multiple O&M projects of various sizes and complexities across Tesla Energy’s Commercial Sites. To support this, you will collaborate cross functionally with engineering, finance, training, and IT (Information Technology) teams to improve processes, increase efficiency and bring Tesla Energy’s operations to the next level.
Field Service Support Engineer will also provide direct support to Field Service Technicians for complex troubleshooting, Shutdown, Startups, dead checks, or remote diagnostics. They will also be available for on-site support as needed for major evolutions or support emergency response.
- Collaborate with EHS&S team on safety requirements for working on Balance of Plant equipment
- Communicate and lead project requirements, status, and results to various stakeholders. As project lead, document project approach, timelines, milestones, and deliverables and present to leaders of the service organization
- Independently handle multiple projects at a time meeting objectives and deadlines. Identify further internal process improvement areas to improve fleet performance and serviceability
- Identify root causes to complex maintenance challenges. Develop solutions to complex problems and be able to present relevant information to a non-technical audience
- Provide support to FSTs (Field Service technicians) for proper operation of Balance of equipment for shutdown and startup. Assist FSTs on proper verification of equipment deenergized and Electrical Safety checks
- On-site support for complex jobs that require expert knowledge of troubleshooting and repair Collect feedback from Field Service team on issues and processes that require improvements
- Improve Field Service MV training, documentation, and product knowledge databases. Provide MV training and certification to technicians and electricians in the field
2+ years of experience working on Balance of Plant equipment
- Extensive knowledge of Electrical Safety, NFPA 70e, and OSHA. Including Arc Flash Requirements and PPE
- High proficiency with Microsoft Windows and Office applications, particularly Microsoft Excel, PowerPoint, and Word
- Must be able to travel up to 2 weeks at a time
- Must be able to successfully pass a pre-employment criminal screen. Additional pre-employment driving and drug screens may be required based on job responsibilities
