Field Service Planner

As a Field Service Planner you will be responsible for efficiently and effectively coordinating service technicians to meet customer’s needs across the US & Canada. You will handle communication with external customers and internal sales/service teams and management while adhering to all Field Service planning and operational requirements of the position.

Job Responsibilities:

• Frequent, consistent and accurate proactive communication with customers regarding their current service needs. This includes dates, times, names and parts for service visits.
• Accurately maintain a shared planning board to efficiently optimize resource utilization, availability and customer responsiveness.
• Assign technical resources to respond promptly to service requests, while giving consideration to request severity and priority, customer segmentation, and technician qualifications and availability.
• Prepare and send quotations for services to customers, including commercial terms and conditions.
• Generate service orders used to schedule on-site service visits.
• Determine service stock availability and process shipments of service parts and ensure delivery meets scheduling deadline.
• Manage multiple programs/resources concurrently to ensure accurate and timely completion of work.

Job Requirements:

• Previous customer service experience, preferably in a company with an industrial focus in a mission-critical environment.
• Excellent communication skills - both verbal and written.
• Able to compile, track and manage information and data with attention to detail and accuracy.
• Capable of prioritizing activities and completing time-sensitive tasks.
• Strong interpersonal and customer relationship management skills.
• Able to work and make decisions independently with minimal supervision and guidance.
• Call center skill sets with call management, data entry and typing proficiencies.
• Familiar with common Microsoft applications, including Teams, Outlook & Excel
• ERP experience (preferably SAP and/or SalesForce)
• Bilingual French preferred

Work Arrangement : Hybrid

The standard hours of this role are 11:00am-8:00pm EST.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Keene, NH 03431: Relocate before starting work (Required)

Work Location: Hybrid remote in Keene, NH 03431