Field Service Manager-Monroe

Satellites Unlimited, LLC is a leading service company in the DBS industry. With 15 office locations and over 400 employees, we are an exclusive Regional Service Provider for DISH Network in the states of AL, MS, and parts of FL, LA, GA, AR, TN and NC. We are an employee owned and operated organization that has consistently enjoyed success and performed at an extremely high level throughout our 28-year history.

We provide various products and services to our customers, up to and including video, internet, home automation, security, and state of the art sound system installations. We continuously invest in our team members in order to provide the best service possible to over 400,000 customers annually. We believe that our people are our greatest asset and the driving force behind everything we do.

Our people are working towards their dreams every day! Check out the video below and see how they’re doing it:

https://youtu.be/VSKkvbfEeOA

We love to recognize our people and embrace their accomplishments both personally and professionally! Check us out on social media:

https://www.facebook.com/satellitesunlimited

https://www.linkedin.com/company/2218263

The Field Service Manager (FSM) is expected to provide coaching and troubleshooting support for a team of 12-16 satellite installation technicians. The FSM is responsible for enhancing the quality of services that are being provided to DISH Network customers, in a safe and values driven environment.

Essential Duties and Responsibilities:

• Hire, train, and evaluate new technicians

• Conduct performance review meetings, coach employees’ about work-related issues and job
  performance deficiencies, monitor employees work levels and review work performance

• Investigate and follow-up on customer damage claim incidents

• Determine schedules, sequences, and assignments for work activities, based on work priority,
  quantity of equipment, and skill of personnel

• Manage routing and calendar systems to ensure sufficient workforce capacity to meet customer
  needs while limiting excess costs

• Conduct inbound and outbound telephone calls to ensure customer satisfaction and high quality

• Provide technical troubleshooting to technicians and customers

• Share relevant information to technicians and team-members as appropriate

• Inspect and monitor work areas, examine tools and equipment, and provide employee safety
  training to prevent, detect, and correct unsafe conditions or violations of procedures and safety

• Investigate accidents or injuries and prepare reports of findings

• Requisition materials and supplies, such as tools, equipment, or replacement parts

• Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational
  procedures, or equipment use

• Conduct technician team meetings

• Complete van inspection, maintenance, and cleaning

• Deliver equipment and tools to field technicians.

• Establish satellite TV systems by installing equipment, running and pulling cable, programming
  and calibrating equipment while adhering to codes, regulations and standards

• Maintain a safe work environment by following safe practices and adhering to safety policies

• Must be able to lift up to 80 pounds and climb ladders up to 40 feet in length

• Must be able to work in tight spaces, including attics and crawl spaces

• Must be able to work outside in all weather conditions

• Must be able to stand for extended periods of time

Position Requirements/Preferred Skills:

• 3+ years managing service/repair personnel

• Strong communication skills including the desire to develop and lead teams

• Hands-on field technical experience considered a plus

• Ability to manage/prioritize multiple tasks/projects

• Excellent communication skills (oral, written, and presentation)

• Demonstrate effective computer skills

Additional Benefits For All Full Time Team Members !

• Insurance Benefits including medical, dental, vision as well as these benefits:

  • Company paid life insurance

  • Short term and long term disability

  • Access to 24/7 MDLive Services

• 401(k) retirement plan through BlueStar with 24/7 access to MyPlanConnection App.

• Performance bonus upon meeting certain company metric goals.

• Employee Stock Ownership Program allocates shares to every team member and serves as a separate retirement account.

• Paid Vacation is allocated to every employee. Team members are given 10 days of vacation in their first year alone.

• Company Vehicle and Fuel card provided.

• Incredible Rewards and Recognition Program - we have many events a month that recognize and reward performance for several key metrics.

• Promotional Opportunities are available for those looking to expand their responsibilities and/or lead others.

• Ongoing training and development to maximize your career potential.

• Employee Assistance Program is available to every team member and provides:

  • Financial planning

  • Legal assistance

  • Child and elder care

  • Many other services

• Tuition Reimbursement up to $3,000 per calendar year.

Salary Range

Compensation: $50,000.00/Year - $55,000.00/Year

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record

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